Dylan Davison
St. Paul,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
White Bear Lake, MN
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Loan Processor
Wells Fargo
Minneapolis, MN
04.2021 - 11.2024
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Senior Banker
US Bank NA
Minneapolis, MN
08.2019 - 04.2021
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
Shipping and Status
Forsythe Appraisals
St. Paul, MN
08.2016 - 07.2019
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Worked with Banks, appraisers, and customers to schedule, deliver, and answer questions related to appraisals.
- Developed entirely new process from scratch to streamline the entire process from start to finish in every department. Management implemented this entirely
Member Order Specialist
Sam's Club
White Bear Lake, MN
03.2016 - 07.2016
- Developed rapport with suppliers through professional communication tactics that ensured smooth coordination of shipments.
- Maintained expertise in company products offerings by participating in ongoing training sessions.
- Optimized order entry procedures for reduced errors and increased overall accuracy.
- Collaborated with team members to ensure seamless order fulfillment and prompt delivery.
- Managed high volume of daily orders while maintaining strict attention to detail and quality standards.
- Contributed to the development of departmental goals, objectives, policies, procedures, and performance metrics.
Shift Supervisor
CVS Pharmacy
White Bear Lake, MN
06.2015 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts - Political Science And Government
Bemidji State University
Bemidji, MN05-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Inventory control
- Recruitment and hiring
- POS systems
- Operations management
- Staff management
- Documentation and reporting
- Operational efficiency
Certification
- Certified Mortgage Banker (CMB) - Mortgage Bankers Association.
Languages
Spanish
Limited Working
Timeline
Emerging Store Manager
Walgreens
11.2024 - Current
Senior Loan Processor
Wells Fargo
04.2021 - 11.2024
Senior Banker
US Bank NA
08.2019 - 04.2021
Shipping and Status
Forsythe Appraisals
08.2016 - 07.2019
Member Order Specialist
Sam's Club
03.2016 - 07.2016
Shift Supervisor
CVS Pharmacy
06.2015 - 01.2016
Bachelor of Arts - Political Science And Government
Bemidji State University