Dylan Davison
St. Paul,MN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emerging Store Manager
Walgreens
11.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Loan Processor
Wells Fargo
04.2021 - 11.2024
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Senior Banker
US Bank NA
08.2019 - 04.2021
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
Shipping and Status
Forsythe Appraisals
08.2016 - 07.2019
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Worked with Banks, appraisers, and customers to schedule, deliver, and answer questions related to appraisals.
- Developed entirely new process from scratch to streamline the entire process from start to finish in every department. Management implemented this entirely
Member Order Specialist
Sam's Club
03.2016 - 07.2016
- Developed rapport with suppliers through professional communication tactics that ensured smooth coordination of shipments.
- Maintained expertise in company products offerings by participating in ongoing training sessions.
- Optimized order entry procedures for reduced errors and increased overall accuracy.
- Collaborated with team members to ensure seamless order fulfillment and prompt delivery.
- Managed high volume of daily orders while maintaining strict attention to detail and quality standards.
- Contributed to the development of departmental goals, objectives, policies, procedures, and performance metrics.
Shift Supervisor
CVS Pharmacy
06.2015 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Bachelor of Arts - Political Science And Government
Bemidji State University
Bemidji, MN05-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Inventory control
- Recruitment and hiring
- POS systems
- Operations management
- Staff management
- Documentation and reporting
- Operational efficiency
Certification
- Certified Mortgage Banker (CMB) - Mortgage Bankers Association.
Languages
Spanish
Limited Working
Timeline
Emerging Store Manager
Walgreens
11.2024 - Current
Senior Loan Processor
Wells Fargo
04.2021 - 11.2024
Senior Banker
US Bank NA
08.2019 - 04.2021
Shipping and Status
Forsythe Appraisals
08.2016 - 07.2019
Member Order Specialist
Sam's Club
03.2016 - 07.2016
Shift Supervisor
CVS Pharmacy
06.2015 - 01.2016
Bachelor of Arts - Political Science And Government
Bemidji State University
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