Experienced with maintaining security and order in a detention facility. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments.
Overview
13
13
years of professional experience
Work History
Plumber Apprentice, Residential
Oak Point Plumbing
02.2022 - Current
Independently worked on projects, while offering process coordination and cooperation with other teams.
Contributed to increased client retention rates through exceptional customer service and prompt response to service requests.
Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential settings.
Effectively communicated with clients regarding their needs while providing clear explanations about necessary repairs or replacements.
Demonstrated commitment to ongoing learning by attending required courses for Journeyman Plumber licensing
Plumber Apprentice, Commercial
Ron Stanley & Sons Plumbing
07.2018 - 02.2022
Collaborated with contractors, electricians, and other trade professionals for smooth coordination during multi-disciplinary projects.
Installed valves, hangers, supports, and flanges inside piping systems.
Gained proficiency in reading blueprints and schematics, allowing for accurate installation of piping systems according to design specifications.
Acquired extensive knowledge of local building codes, enabling adherence to regulations during all plumbing work conducted.
Supported team members for successful completion of large-scale construction projects, ensuring timely and accurate plumbing installations.
Plumber Apprentice, Residential
Micah's Honest Plumbing
09.2014 - 01.2018
Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
Filled pipe systems with water and air to determine location of leaks.
Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Mastered the use of various tools and equipment, ensuring efficient completion of tasks with minimal errors or rework needed.
Detention Officer
Collin County Sheriff's Department
08.2011 - 08.2014
Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
Responded promptly to emergency situations and provided medical aid.
Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
Education
High School Diploma -
Mckinney Boyd High School
Mckinney, TX
05.2008
Skills
Incident Reporting
Relationship building and management
Conflict de-escalation
Conflict resolution techniques
Weapons training
Verbal and written communication
Timeline
Plumber Apprentice, Residential
Oak Point Plumbing
02.2022 - Current
Plumber Apprentice, Commercial
Ron Stanley & Sons Plumbing
07.2018 - 02.2022
Plumber Apprentice, Residential
Micah's Honest Plumbing
09.2014 - 01.2018
Detention Officer
Collin County Sheriff's Department
08.2011 - 08.2014
High School Diploma -
Mckinney Boyd High School
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