Stephen Sharp
Moore,OK
Summary
Highly detail-oriented and professional worker, successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Always learning and growing. Putting company goals first.
Overview
11
11
years of professional experience
Work History
Branch Manager
City Electrics Supply
09.2022 - 05.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Outside Sales Representative
City Electric Supply
04.2021 - 09.2022
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
Inside Sales Representative
Elliott Electric Supply
07.2017 - 04.2021
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Operations Manager
Academy Sports Outdoors
09.2013 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Mathmatics
OCCC
Oklahoma City, OKHigh School Diploma -
Moore High School
Moore, OK04.2002
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Shipping and receiving
- Forklift Operations
- Inventory and Stocking
Timeline
Branch Manager
City Electrics Supply
09.2022 - 05.2024
Outside Sales Representative
City Electric Supply
04.2021 - 09.2022
Inside Sales Representative
Elliott Electric Supply
07.2017 - 04.2021
Operations Manager
Academy Sports Outdoors
09.2013 - 07.2017
Mathmatics
OCCC
High School Diploma -
Moore High School
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