Stephen Simons
Nashua
Summary
Dedicated and professional individual with a proven track record in exceptional customer service, effective time management, and staying updated on industry trends. Skilled in troubleshooting problems and implementing successful solutions. Adept at verbal and written communication, with a strong background in fostering positive relationships and consistently exceeding goals.
Overview
6
6
years of professional experience
Work History
Security officer
Gate City Casino
10.2024 - Current
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and bags to prevent passage of prohibited items into the facility
Corrections officer
Rockingham county jail
02.2023 - 08.2024
- Collaborated with other correctional officers, supervisors, and administrators to develop and implement policies and procedures that promote safety, security and rehabilitation
- Managed inmate populations of up to 200 individuals in a high-security facility, consistently maintaining order and safety while adhering to strict regulatory compliance standards
- Maintained a secure correctional facility environment by diligently supervising inmate activity for a population of over 200 individuals, reducing violent incidents through the implementation of effective de-escalation techniques and strategic surveillance practices
- Maintaining accurate records and documentation related to inmate behavior, incidents and activities
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
Team Leader
Petsmart
11.2018 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Highschool diploma -
Nashua high school north
Nashua, NH01.2019
Skills
- Problem resolution
- Critical thinking
- Flexibility
- Communication skills
- Teamwork
- Multi-tasking
- Time management
- Investigation documentation
- Conflict resolution techniques
- Incident reporting
Additional Information
CPR/AED Certified
Licensed by the NH gaming commission
Timeline
Security officer
Gate City Casino
10.2024 - Current
Corrections officer
Rockingham county jail
02.2023 - 08.2024
Team Leader
Petsmart
11.2018 - 02.2022
Highschool diploma -
Nashua high school north
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