Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Server
Stephen Smith

Stephen Smith

Catonsville,Maryland

Summary

Motivated, service-oriented Bartender with over 23 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Responsible [Job Title] skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.

Overview

36
36
years of professional experience

Work History

Warehouse Packer

Amazon
Sparrow'sPoint, FL
11.2021 - 03.2023
  • Resolved customer complaints and adjusted policies to meet changing needs
  • Established and enforced clear goals to keep employees working collaboratively
  • Provided ongoing training to address staff needs
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
  • Prepared salads, appetizers and garnishes to assist kitchen staff
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Bartender

Outback Steakhouse
Baltimore, MD
12.1998 - 10.2021
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
  • Upsold customers from shelf to premium brands to help boost sales
  • Recommended food and drinks to patrons based on preference, pairings and special promotions
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
  • Poured wine, beer and cocktails for patrons
  • Collected and organized daily till totals and tips
  • Talked easily with patrons to build rapport and earn repeat business
  • Stocked bar with beer, wine, liquor and related supplies.

Server Shift Leader

Swenson's
Baltimore, MD
06.1987 - 09.1992
  • Supervised serving staff to drive high level of hospitality and food excellence
  • Created positive guest experience by listening to guest needs and recommending options to meet requests
  • Trained and acclimated new servers to restaurant's culture and operations
  • Managed tables throughout dining room to execute service at highest level
  • Maintained thorough knowledge of menu to describe dining options
  • Directed and assisted in general dining room cleaning and sanitation
  • Cleared dishes from tables during and after meal service to maintain clean dining area
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Sever

Milano's Italian Restaurant Pizza And Bar
Timonium MD, MD
1992 - 1998

Education

High School Diploma - Humanities

Baltimore City College
06.1985

Skills

Customer relations, Bartender, Server, Entertaining, Safe Food Service, Cleanliness, attention to detail, Friendly, supportive and punctual,

  • Inventory management
  • Customer relationships
  • Recordkeeping strengths
  • Proficiency in Hospitality]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Warehouse Packer

Amazon
11.2021 - 03.2023

Bartender

Outback Steakhouse
12.1998 - 10.2021

Server Shift Leader

Swenson's
06.1987 - 09.1992

Sever

Milano's Italian Restaurant Pizza And Bar
1992 - 1998

High School Diploma - Humanities

Baltimore City College

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Stephen Smith