Stephen Smith
Spring Valley,CA
Summary
Customer service representative with over 20 years of experience in call centers. Proven ability to manage over 60 calls daily while maintaining a customer satisfaction rate of 94%. Strong skills in communication and problem-solving contribute to effective customer interactions.
Overview
27
27
years of professional experience
Work History
Technical Support
CoreLogic
01.2007 - 01.2025
- In my role at CoreLogic Credco I assisted clients with troubleshooting and understanding credit report errors, read XML, explained XML issues to client in order to resolve any problems related to the credit ordering process.
- I documented trouble tickets and collaborated to resolve issues related to credit bureau errors.
- I handled login issues, password resets, Loan Origination education and guidance.
- Worked with numerous Credit Loan Officers and Loan Processors to help improve borrower's credit scores by implementing Credit Xpert software.
Technical Support
SettlementOne
01.2005 - 01.2007
- Worked in a call center environment doing website support for the mortgage industry.
- Helped create documentation and knowledge base for clients and employees.
- Trained employees, users and sales staff on web-based software.
- Opened the department, and worked un-supervised for many hours.
- Provided Excellent Customer Service.
Technical Support-Customer Service
Convergys
01.2003 - 01.2004
- Provided Technical help and courteous guidance to members that called in for assistance on installing SBC DSL Service at their home and business locations.
Network Provisioning Rep
Nuvox Communications
01.2002
- Worked as a network provisioner to assign T1 circuit connections to businesses using OMS.
- Also used Excel to organize circuit database for various markets.
Customer Service Rep
Hawthorn Group
01.2000 - 01.2002
- Fielded an average of 60 calls a day to assist callers with medical billing.
- Filed insurance information and billed patients and insurance companies.
Sales Representative
SBC
01.1999
- Worked in customer service to assist callers with their phone bill.
- Sold various calling plans and telephone equipment.
Network Operation Center Assistant
Verio
01.1998 - 01.1999
- Helped to maintain client’s servers.
- Troubleshot routers to insure that our client’s internet connection stayed active.
- Opened trouble tickets with TELCO to restore integrity to various high speed web connections.
Education
Computer Science
Forest Park Community College
St Louis, MOCertificate - Multimedia
United Education Institute
San Diego, CA01.1998
Skills
- General computer operations
- Networking expertise
- 27 years of experience with Microsoft Office Suite
- Proficient in Adobe Creative Suite
- Virtual meeting platforms
- Internet and intranet navigation
Timeline
Technical Support
CoreLogic
01.2007 - 01.2025
Technical Support
SettlementOne
01.2005 - 01.2007
Technical Support-Customer Service
Convergys
01.2003 - 01.2004
Network Provisioning Rep
Nuvox Communications
01.2002
Customer Service Rep
Hawthorn Group
01.2000 - 01.2002
Sales Representative
SBC
01.1999
Network Operation Center Assistant
Verio
01.1998 - 01.1999
Certificate - Multimedia
United Education Institute
Computer Science
Forest Park Community College
Similar Profiles
Ashley KnappAshley Knapp
Data Acquisition Coordinator at CoreLogicData Acquisition Coordinator at CoreLogic
ALLYSON REYNOLDSALLYSON REYNOLDS
Marketing Creative Suite Manager at CoreLogicMarketing Creative Suite Manager at CoreLogic
Adriana DavisAdriana Davis
Tax Operations Associate - Call Center at CoreLogicTax Operations Associate - Call Center at CoreLogic
SAVANNAH CARRANZASAVANNAH CARRANZA
Certified Nursing Assistant Clinicals at Cottonwood Canyon Healthcare CenterCertified Nursing Assistant Clinicals at Cottonwood Canyon Healthcare Center
Marisol inzunzaMarisol inzunza
Licenced Vocational Nurse at CCHCS/RJD Correctional FacilityLicenced Vocational Nurse at CCHCS/RJD Correctional Facility