Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Stephen Snow

Austin,TX

Summary

Performance-driven professional with formal training and education in audio production and media technology. Skilled individual with leadership experience, customer service, teamwork, and troubleshooting through fast-paced situations. Recognized as a hard-working, reliable professional who excels in both technical and guest-facing roles, with a strong commitment to continuous learning and exceeding company standards.

Overview

9
9
years of professional experience

Work History

Lead Captain

Juniper
Austin, TX
10.2023 - Current
  • Acted as floor captain, leading service teams and ensuring smooth operations during high-volume shifts.
  • Directed private dining and large-scale events (weddings, corporate dinners, art gatherings), coordinating with kitchen and management for seamless execution.
  • Trained and mentored new staff, reinforcing fine dining procedures, upselling strategies, and guest engagement techniques.

Facilities Manager

Archuleta School District
Pagosa Springs, Colorado
01.2023 - 10.2023
  • Managed daily operations of school facilities, including preventative maintenance and organizing future projects.
  • Implemented incident response and disaster recovery procedures, ensuring readiness for emergencies.
  • Supervised custodial staff and optimized task distribution for efficiency

Bartender/Shift Leader

Volterra
Kirkland, WA
08.2020 - 11.2022
  • Created seasonal cocktail menus that increased guest engagement and boosted beverage sales.
  • Supported training of new team members, improving operational consistency.
  • Delivered high-level service under pressure during peak dinner rushes.

Manager

The Crab Pot
Bellevue, WA
06.2016 - 09.2019
  • Directed restaurant operations including scheduling, labor cost management, and end-of-day reporting.
  • Mentored and trained staff across multiple roles, fostering collaboration and improving efficiency.
  • Recognized as highest sales producer in 2018, generating 50% more revenue than team average.

Education

AUDIO ENGINEERING - Audio Production Techniques

University of Washington
Seattle, WA
01.2022

Skills

  • Leadership
  • Floor Management
  • Staff Training
  • Customer Service
  • Teamwork
  • Troubleshooting
  • Attention to Detail
  • Time Management
  • Punctuality
  • Logic Pro X / Avid Pro Tools
  • Word / Excel
  • Photoshop / Lightroom

Volunteer Experience

Greater Kirkland Chamber of Commerce, 11/01/16, Present, Partnered with staff to create vision and photography for rebranded website., Assisted with marketing initiatives to promote local businesses and strengthen community visibility.

Timeline

Lead Captain

Juniper
10.2023 - Current

Facilities Manager

Archuleta School District
01.2023 - 10.2023

Bartender/Shift Leader

Volterra
08.2020 - 11.2022

Manager

The Crab Pot
06.2016 - 09.2019

AUDIO ENGINEERING - Audio Production Techniques

University of Washington

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