Stephen Speliades
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
15
15
years of professional experience
Work History
IT Support Engineer
SurfCT LLC COM
04.2019 - Current
- Contributed to the successful completion of major IT projects within stipulated deadlines by efficiently collaborating with team members.
- Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences.
- Improved customer satisfaction by promptly addressing and resolving IT issues.
- Collaborated with cross-functional teams, ensuring seamless software integration.
- Streamlined helpdesk processes for faster response times to client inquiries.
Retail Store Associate
AT&T Corporate
06.2016 - 07.2018
- Engage in on-going development of personal selling skills and product knowledge.
- Approach over 20 customers per day, then establish conversation to determine purchase preferences.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
Customer Sales Associate
TCC Verizon
08.2014 - 06.2016
- Provide information on company offerings to promote products and services to customers.
- Maintain specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Provide optimal customer engagement, resulting in increased sales conversions.
13B- Specialist Cannon Crewmember
United States Army
08.2010 - 07.2013
- Manage squads of 5-10 soldiers with training and everyday responsibilities.
- Operate self-propelled howitzers and ammunition trucks safely.
- Deploy and maintained rifles, machine guns, grenades and rocket launchers in offensive and defensive operations.
- Construct field expedient firing aids for infantry weapons.
- Maintain complete accountability during redeployment of sensitive communication equipment.
Education
Networking, Hardware, And Software Support - IT Network Engineering
Porter And Chester Institute - Rocky Hill
Rocky Hill, CT04-2019
Skills
- Account Administration
- Help Desk Support
- Hardware Repair
- Data Connectivity
- System Performance Assessment
- Troubleshooting Network Issues
- Call Center Operations
- Customer Support Needs Assessment
- Mobile Device Support
- Software Diagnosis
Accomplishments
In 2007, I earned the rank of Eagle Scout in the Boy Scouts of America.
I competed in, and completed, The Spartan Race event in 2017.
I earned the rank of Specialist in the United States Army in 18 months.
Timeline
IT Support Engineer
SurfCT LLC COM
04.2019 - Current
Retail Store Associate
AT&T Corporate
06.2016 - 07.2018
Customer Sales Associate
TCC Verizon
08.2014 - 06.2016
13B- Specialist Cannon Crewmember
United States Army
08.2010 - 07.2013
Networking, Hardware, And Software Support - IT Network Engineering
Porter And Chester Institute - Rocky Hill
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