Stephen J. Stagg
Seattle
Summary
Experienced with managing event technology for high-profile events. Utilizes deep knowledge of audiovisual systems and technical logistics to enhance event experiences. Track record of effectively leading teams and implementing innovative technological solutions to ensure flawless event execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Event Technology
Encore Global
06.2022 - 04.2025
- Opened The Langham, Huntington, Pasadena Hotel as a Director for Encore
- Facilitated communication between clients, team members, and third-party vendors involved in delivering AV solutions.
- Built a complete team to sell and execute events
- Maximized employee performance with hands-on training and close mentoring.
- Managed to bring customer service score up to a 92%
- Kept EBITDA above 100% each year.
- Managed inventory control and verified constant tracking of technology equipment.
Senior Sales Manager
Encore Event Technologies
01.2017 - 12.2020
- Increased revenue 35%
- Assisted in training the operations team to consistently receive flawless scores from clients
- Worked with third party vendors to acquire necessary equipment and labor while staying on budget.
- Collaborated with hotel sales to create compelling sales collateral and campaigns.
Sales Manager
Encore
01.2016 - 01.2017
- Established successful partnerships with distributors, resellers, and other channel partners.
- Focused sales and marketing efforts on customer preferences and consumer trends.
Senior Sales Manager
PSAV
12.2010 - 01.2016
- Managed a sales and operations team
- In 18 months increased AGP from 15% to consistently above 30%
- Increased Customer Service Scores
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Oversaw all aspects of an event from first client contact through execution.
Audio Engineer and Technical Director
Swank Audio Visuals
10.2005 - 12.2010
- Reviewed and coordinated riders with talent managers.
- Led a full production team on all events I was assigned.
- Planned and scheduled the full production team.
- Set up and tested equipment prior to events, broadcasts, and recordings.
Education
Associates Degree - Recording Arts
Full Sail
09.2004
Skills
- Effective team collaboration
- Meticulous in execution
- Effective time management
- Analytical problem-solving
- Performance-focused
- Effective client communication
- Brand awareness
- Audiovisual knowledge
- Event design
- Excellent work ethic
Certification
Q-SYS Professional Sales Certification
Timeline
Director of Event Technology
Encore Global
06.2022 - 04.2025
Senior Sales Manager
Encore Event Technologies
01.2017 - 12.2020
Sales Manager
Encore
01.2016 - 01.2017
Senior Sales Manager
PSAV
12.2010 - 01.2016
Audio Engineer and Technical Director
Swank Audio Visuals
10.2005 - 12.2010
Associates Degree - Recording Arts
Full Sail
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