Stephen Swanson

El Cajon,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

years of professional experience

Work History

Operations Supervisor RX

CVS/Pharmacy

06.2012 - Current

Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Monitored front areas so that questions could be promptly addressed.
Interceded between employees during arguments and diffused tense situations.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation safety standards.
Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
Evaluated retail customers' product needs and promoted appropriate store products.
Scheduled and assigned work assignments to retail team and oversaw completion of tasks.

Education

High School Diploma -

El Cajon Valley High School, El Cajon, CA

06-2009

Skills

Safety oversight
Cycle counting
Customer relations

Task delegation
Staff supervision
Warehouse operations

Languages

American Sign Language

Limited Working

Timeline

Operations Supervisor RX - CVS/Pharmacy

06.2012 - Current

El Cajon Valley High School - High School Diploma,