Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA ESPINOZA

Santa Cruz,CA

Summary

Highly organized and efficient in a fast-paced environment, friendly and motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Reliable and dependable with a good work ethic and ability to quickly adapt to new tasks and environments. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service.

Overview

9
9
years of professional experience

Work History

Operations Supervisor RX

Cvs Pharmacy
12.2020 - Current
  • Collaborated with management on departmental policies and development and implementation
  • Resolved Customer service issues and complaints in a timely and professional manner.
  • Planned, scheduled, and assigned work activities for personnel
  • Monitored office supply needs with consistent inventory checks and requisition approvals.
  • Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.

Sales Associate

Best Buy
11.2019 - 11.2020
  • Assisted customers throughout the entire process of the sale from welcoming customers and opening the sale, to closing the sale and initiating sales follow up.
  • Assisted in creating a more effective way to offer upsells to customers especially warranty upsells.
  • Shared expert product knowledge and made professional recommendations to help customers throughout the buying process.
  • Effectively initiated and utilized team oriented strategies to provide the highest level of service to customers.
  • Helped in putting inventory on sales floor shelves and setting up marketing displays.
  • Trained new employees on how to effectively execute the company’s objectives.

Retail Sales Associate

Puma
12.2016 - 06.2018
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Pack customer purchases in bags
  • Stock shelves, racks, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Sales Associate

Express Factory Outlet
12.2016 - 03.2017
  • Greet customers and recommend, help locate or obtain merchandise based on customers needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Inventory stock.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
  • Place special orders or call other stores to find customers' desired items.
  • Bag or package purchases
  • Compute sales prices, total purchases and receive and process cash or credit payment.

Education

High School Diploma -

Anzar High School
San Juan Bautista, CA
01.2018

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Cabrillo College
Santa Cruz, CA

Phlebotomy

Gavilan College
Gilroy, CA
02-2023

Skills

  • Fast Learner
  • Consistently reliable
  • Excellent attention to detail
  • Bilingual
  • Team player
  • Operations management
  • Task delegation
  • Team leadership
  • Precision inventory management
  • Customer service

Timeline

Operations Supervisor RX

Cvs Pharmacy
12.2020 - Current

Sales Associate

Best Buy
11.2019 - 11.2020

Retail Sales Associate

Puma
12.2016 - 06.2018

Sales Associate

Express Factory Outlet
12.2016 - 03.2017

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Cabrillo College

High School Diploma -

Anzar High School

Phlebotomy

Gavilan College

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BRIANNA ESPINOZA