BRIANA SOLIS
Lubbock
Summary
Customer service-focused with 4+ years of retail experience and 3+ years of management experience. I am seeking to use my fast-learning skills and communication skills to effectively fill the open position for your company.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Shift Supervisor / Rx Pharmacy Tech Trainee
CVS Pharmacy
Lubbock
11.2023 - Current
- Address customer complaints and inquiries via phone or in person, ensuring a high level of professionalism and satisfaction.
- Follow daily assigned tasks and ensure compliance with company policies and procedures.
- Manage daily store operations including money handling, answering phone calls, inventory management, and maintaining store cleanliness and organization.
- Execute in-store promotions and merchandising strategies to maximize sales and enhance customer engagement while limiting inventory shrinkage.
Teacher
Ripley Do-Da’s Learning Center
Lubbock
05.2016 - 11.2023
- Follow the designed curriculum daily while using a wide range of teaching methods such as story time, indoor games, coloring, etc.
- Provided basic care for children such as changing diapers, feeding them at scheduled times, and washing their hands.
- Complete assigned cleaning duties for the day.
- Adhere with teaching standards and safety regulations as established by the Licensing program.
Shift Manager
Papa John’s Pizza
Hobbs
10.2017 - 04.2018
- Supervising the scheduled crew through my entire shift.
- Take necessary steps to meet customers’ needs and resolve customer service issues in a polite and timely manner.
- Mediating interpersonal conflicts during shifts.
- Maintaining restaurant standards and safety regulations, safe cash handling, managing inventory, labor goals, and productivity.
- Answering phones as needed and handle the orders to be made.
- Expertise in closing the store and depositing money to the bank.
Front Desk Lead
Planet Fitness
Hobbs
05.2017 - 09.2017
- Created a positive experience for all members and guests who walk into the club.
- Handled all front desk related duties such as answering phones in a professional, friendly manner, assisted members with any questions or concerns and checked members into the system.
- Take new members on tours and signed up new members.
- Maintained cleanliness and organization throughout the club.
- Designed the cleaning schedule for the week and completed daily assigned tasks such as cleaning the machines in my assigned section, vacuuming and mopping, cleaning windows, stocking retail items, or cleaning the bathrooms.
- Significant experience on opening and closing the gym and money handling.
Head Server/Trainer/Key Holder Manager
Hurricane Grill & Wings
Lubbock
11.2014 - 11.2015
- Provided quality customer service, ensuring guest satisfaction throughout dining experiences.
- Processed orders, delivered food promptly, and maintained table cleanliness.
- Conducted interviews, hired, and trained new staff members for improved service delivery.
- Supervised kitchen line and expo line operations and delegated tasks to employees.
- Executed restaurant opening and closing duties as Key Holder Manager.
- Managed financial deposits and ensured accurate data entry into computer systems.
- Developed staff schedules to accommodate their individual needs.
Education
Nursing
Covenant School of Nursing
10-2025
Nursing
Wayland Baptist University
12-2023
Health and Wellness
Ashford University
08-2020
Psychology & General Studies
South Plains College
10-2014
Skills
- Customer Service
- Multi-tasking
- Fast Learner
- Staff scheduling
- Employee training
- Typing Speed 40-50 wpm
- Team collaboration
- Conflict resolution
- Professional communication
- Medication administration
- Patient care
Certification
Pharmacy Technician Trainee Certificate
Timeline
Shift Supervisor / Rx Pharmacy Tech Trainee
CVS Pharmacy
11.2023 - Current
Shift Manager
Papa John’s Pizza
10.2017 - 04.2018
Front Desk Lead
Planet Fitness
05.2017 - 09.2017
Teacher
Ripley Do-Da’s Learning Center
05.2016 - 11.2023
Head Server/Trainer/Key Holder Manager
Hurricane Grill & Wings
11.2014 - 11.2015
Nursing
Covenant School of Nursing
Nursing
Wayland Baptist University
Health and Wellness
Ashford University
Psychology & General Studies
South Plains College