Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Quinteros

Summary

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor, RX/Certified Pharmacy Technician Supervisor

CVS Pharmacy Health
01.2020 - Current
  • Carefully measured prescriptions, prepared, printed labels, and filled 500-1,000 orders daily.
  • Served 300+ customers daily by taking prescriptions, answering questions, billing insurance, and answering phone calls.
  • Respected customers privacy by maintaining strict confidentiality and upholding all local HIPPA laws.
  • Managed inventory for 1,000+ behind and over the counter medications
  • Managed phone calls across 12 lines, answering questions, and all resolving customer concerns
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Shift Supervisor

CVS Pharmacy Health
10.2019 - 01.2020
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Meticulously handled POS system transactions including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Anticipated customer need and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
  • Maintained a clean, organized inventory and curated seasonal displays of products

Education

No Degree - Communications

Montgomery College
06-2027

High School Diploma -

John F. Kennedy High School
06-2019

Skills

  • Multitasking abilities
  • Problem-solving abilities
  • Cash handling abilities
  • Strong verbal and written communication skills
  • Organizational skills
  • Adaptability and flexibility
  • Medical terminology
  • Diplomatic and fair
  • Professionalism

Certification

Pharmacy Technician certification

High school diploma

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Supervisor, RX/Certified Pharmacy Technician Supervisor

CVS Pharmacy Health
01.2020 - Current

Shift Supervisor

CVS Pharmacy Health
10.2019 - 01.2020

No Degree - Communications

Montgomery College

High School Diploma -

John F. Kennedy High School

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Michelle Quinteros