Amerie Matthews
Pittsburgh,PA
Summary
Dynamic and results-oriented professional with a proven track record at Diag Partners, excelling in customer service and workflow optimization. Leveraged pharmacy knowledge and problem-solving skills to enhance operational efficiency and patient satisfaction. Demonstrated exceptional teamwork, communication, and leadership abilities, significantly improving team productivity and customer experience.
Overview
5
5
years of professional experience
Work History
Shift Supervisor, Rx
Diag Partners
Pittsburgh, PA
07.2024 - 09.2024
- Facilitated seamless shift transitions through thorough communication with incoming supervisors and detailed record-keeping practices.
- Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
- Implemented loss prevention strategies within the pharmacy department to minimize theft and financial discrepancies.
- Improved customer satisfaction with prompt and accurate prescription services, maintaining a professional demeanor at all times.
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Assisted in the development of policies and procedures for improved workflow efficiency within the pharmacy department.
- Oversaw daily pharmacy operations while ensuring cleanliness standards were met according to company guidelines.
Childcare Assistant
Childcare Careers
Pittsburgh, PA
03.2023 - 03.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
Transporter
UPMC Shadyside Hospital
Pittsburgh Pa
08.2022 - 12.2022
- Warmly greeted patients and visitors and made each feel welcome.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Contributed to a safe work environment by consistently following safety guidelines when operating vehicles or handling cargo materials.
Sales Analyst Intern
Highmark Health
Pittsburgh, PA
06.2021 - 10.2021
- Assisted in organizing trade shows and events that showcased products, driving brand awareness among potential customers.
- Streamlined reporting processes for improved efficiency and accuracy in sales forecasting.
- Enhanced sales performance by conducting detailed market research and data analysis.
- Facilitated cross-functional collaboration between sales, marketing, and finance teams to drive revenue growth.
- Contributed to the development of innovative sales incentives that motivated team members and boosted overall performance.
- Supported senior analysts with ad-hoc reporting requests, ensuring timely delivery of accurate information.
Sales Associate
Walmart
Pittsburgh, PA
07.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Crew Member
Dunkin' Donuts
Pittsburgh, PA
01.2020 - 07.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Education
High School Diploma -
Westinghouse High School
Pittsburgh, PA06.2021
Skills
- Customer Service
- Time Management
- Problem-Solving
- Workflow Optimization
- Pharmacy Knowledge
- Patient confidentiality
- Sales Strategies
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Data Entry
- Self Motivation
- Professionalism
- Goal Setting
Timeline
Shift Supervisor, Rx
Diag Partners
07.2024 - 09.2024
Childcare Assistant
Childcare Careers
03.2023 - 03.2024
Transporter
UPMC Shadyside Hospital
08.2022 - 12.2022
Sales Analyst Intern
Highmark Health
06.2021 - 10.2021
Sales Associate
Walmart
07.2020 - 05.2021
Crew Member
Dunkin' Donuts
01.2020 - 07.2020
High School Diploma -
Westinghouse High School