Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Turcios

Little Elm,TX

Summary

Dynamic Shift Supervisor at CVS Pharmacy with expertise in cash handling and customer service. Proven track record of enhancing customer satisfaction while effectively managing inventory discrepancies. Skilled in training staff and resolving issues, ensuring operational excellence and compliance with company standards. Committed to delivering quality service and fostering team collaboration.

Overview

4
4
years of professional experience

Work History

Shift Supervisor, Rx

CVS Pharmacy
Oak Point, TX
08.2023 - Current
  • Performed opening and closing duties, including cash reconciliation.
  • Developed strategies to increase customer satisfaction ratings while minimizing costs associated with returns or refunds.
  • Conducted regular inventory checks to identify discrepancies between actual stock levels and system records.
  • Assisted customers with prescription orders by verifying information related to insurance coverage and dosage amounts.
  • Received and accurately filled prescriptions, including compounding medications.
  • Collaborated with pharmacists to ensure accurate preparation of prescriptions.

Shift Leader

Cappriottis
Little Elm , TX
06.2021 - 08.2023
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Resolved customer complaints promptly and professionally.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Assisted in training new employees on shift operations.

Education

High School Diploma -

Little Elm High School
Little Elm, TX
05-2023

Associate of Applied Science - Health Education

Collin College
Frisco, TX

Skills

  • Cash handling
  • Inventory management
  • Prescription verification
  • Customer service
  • Employee training
  • Sales reporting
  • Staff motivation
  • Issue resolution
  • Client service
  • Team collaboration
  • Quality assurance
  • Problem solving

Timeline

Shift Supervisor, Rx

CVS Pharmacy
08.2023 - Current

Shift Leader

Cappriottis
06.2021 - 08.2023

High School Diploma -

Little Elm High School

Associate of Applied Science - Health Education

Collin College

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