Stephen Wright
Quincy,MA
Summary
Developed strong leadership and customer service skills in fast-paced retail and pharmacy environment. Demonstrates effective team management, problem-solving, and communication abilities. Seeking to transition into new field, leveraging these transferrable skills to drive success in diverse professional settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor, Rx
CVS Pharmacy
01.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Shift Supervisor
CVS Pharmacy
10.2022 - 01.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on customer service standards and operational tasks.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with management to develop strategies for improving store performance and efficiency.
Sales Associate
CVS Pharmacy
03.2022 - 10.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and change handling.
- Stocked shelves and organized merchandise to maintain store presentation standards.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Marketing
University of Massachusetts, Boston
Boston, Massachusetts, MA05-2027
High School Diploma -
Quincy High School
Quincy06-2023
Skills
- Cash handling
- Employee training
- Team leadership
- Time Management
- Problem-solving skills
- Relationship building
Certification
- Licensed Pharmacy Technician - January 2024 - Present
Timeline
Shift Supervisor, Rx
CVS Pharmacy
01.2024 - Current
Shift Supervisor
CVS Pharmacy
10.2022 - 01.2024
Sales Associate
CVS Pharmacy
03.2022 - 10.2022
Bachelor of Science - Marketing
University of Massachusetts, Boston
High School Diploma -
Quincy High School