Stephen Sykora
Spokane,WA
Summary
Supervisor with deep experience managing personal service workers. Highly skilled in devising work schedules following work requirements to support quality and timely delivery of service. Over 15 years of training workers in proper operational procedures and function and explaining company policies for optimal performance. Excellent aptitude for staff collaboration to develop programs of events and schedules of activities. Ideally suited to apply customer feedback to improve service efforts and maintain quality assurance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Services
Northwest Autism Center
03.2023 - Current
- Drove financial performance through productivity analysis, contract terms and resource planning.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Expanded service offerings by researching market trends and incorporating innovative solutions into existing programs.
- Provided exceptional leadership through clear communication of expectations and goals for team members at all levels within the organization.
- Ensured compliance with industry standards and regulations by conducting regular audits and assessments of departmental processes.
- Developed comprehensive training programs to enhance staff skills, knowledge, and expertise in their respective roles.
School Program Supervisor
Northwest Autism Center
07.2022 - 03.2023
- Worked with Spokane Public Schools to increase opportunities for students to access appropriate education settings.
- Developed and delivered trainings to regional school district teams
- Created new programs within districts to enhance learning opportunities for students of all ages and ability levels.
- Increased company awareness and boosted public perception of organization through proactive outreach and network development with key stakeholders.
- Built and maintained positive relationships with public by utilizing strategic plans.
Founder and Managing Member
Pacific Northwest Behavior, LLC
04.2018 - 06.2022
- Founded the first nationally accredited Applied Behavior Analysis service provider on the "East Side" of Washington State
- Built a team of collaborative professionals centered on ethics and focused on building and maintaining company culture.
- Designed and implemented performance review processes built on performance management principles and behavior analytics
- Developed and integrated community health partnerships to increase the scope of our service delivery model
- Leveraged team experience and expertise to break into previously stagnant markets for our field
- Identified and activated "change agents" thereby enabling passionate leaders to thrive and lead across the organization regardless of organization chart.
Studio Manager
Orangetheory Fitness
07.2017 - 04.2018
- Implemented marketing strategies to promote studio to potential clients.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Board Certified Behavior Analyst
Imagine Behavioral And Developmental Services
02.2014 - 07.2017
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Developed goal-oriented, research-driven treatment goals to improve clients' access to their least restrictive learning environments.
- Ran individual therapy and family therapy sessions for children ages 2-18.
Education
Institute of Leadership Fellow
Whitworth University
Spokane, WA05.2024
Masters of Education - Special Education
Gonzaga University
Spokane, WA05.2013
Bachelor of Arts - Sociology
Gonzaga University
Spokane, WA05.2008
Skills
- Performance metrics analysis
- Staff Training and Development
- Service Delivery Optimization
- Client Retention Strategies
- Teamwork and Collaboration
- Analytical Thinking
Affiliations
- El Katiff Shriner
- Member of the Board of Governors for Shriners Children's Spokane
- Spokane Scottish Rite
Certification
- Board Certified Behavior Analyst
- Licensed Behavior Analyst (Washington State)
- Organizational Behavior Management
Timeline
Director of Services
Northwest Autism Center
03.2023 - Current
School Program Supervisor
Northwest Autism Center
07.2022 - 03.2023
Founder and Managing Member
Pacific Northwest Behavior, LLC
04.2018 - 06.2022
Studio Manager
Orangetheory Fitness
07.2017 - 04.2018
Board Certified Behavior Analyst
Imagine Behavioral And Developmental Services
02.2014 - 07.2017
Institute of Leadership Fellow
Whitworth University
Masters of Education - Special Education
Gonzaga University
Bachelor of Arts - Sociology
Gonzaga University
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