Stephen Tanner
CHICAGO,IL
Summary
Dynamic Ground Operations Agent with extensive experience at Southwest Airlines, showcasing expertise in airfield safety and cross-functional coordination. Excelled in baggage handling and safety oversight, significantly enhancing operational efficiency, underscoring a commitment to reliability and problem-solving. Demonstrated proficiency in lean principles and software, ensuring top-notch service and compliance.
Overview
21
21
years of professional experience
Work History
Ground Operations Agent/Ramp Agent
Southwest Airlines
09.2008 - Current
- Operated tugs and tractors, ground power units and other aircraft ground support equipment.
- Marshaled large aircraft to and from parking areas, ramps and airfields.
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
- Executed regular airfield inspections(FOD Walks), identifying and reporting safety hazards or issues to supervisor.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4-6 daily flights.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Connected electrical power unit and hoses to aircraft.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Checked cargo and baggage for security to meet TSA regulations.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Understood FAA, TSA and airport regulations and verified compliance.
- Helped train new employees in safe practices and warehouse procedures.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used handheld scanners to efficiently track and maneuver commodities throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Maintained clean, orderly work environment free of hazards.
Ramp Agent
Frontier Airlines
02.2004 - 09.2008
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 4 daily flights.
- Maintained clean, orderly work environment free of hazards.
Education
Some College (No Degree) - Computer Science
Columbia College, Chicago
Chicago, ILSkills
- Baggage handling
- Cross-functional coordination
- Lean principles
- Fluent in Microsoft Software
- Problem-solving aptitude
- Airfield safety expertise
- Multitasking
- Reliability
- Safety oversight
Timeline
Ground Operations Agent/Ramp Agent
Southwest Airlines
09.2008 - Current
Ramp Agent
Frontier Airlines
02.2004 - 09.2008
Some College (No Degree) - Computer Science
Columbia College, Chicago
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