Stephen Tolbert
West Orange,NJ
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
17
17
years of professional experience
Work History
Relationship Manager
PNC Bank
06.2021 - Current
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Regional Merchant Account Executive
PNC Merchant Services
07.2018 - 06.2021
- Establish relationships with new and existing clients
- Work directly with your manager to handle sales documents
- Building relationships/selling to healthcare professionals throughout the US
- Collaborate with teammates and management to aid in your continued success and growth
- Manage the sales process from initial call to close
- Identify decision makers within target leads to begin the sales process
- Ability to make multiple outbound calls to potential clients
- Understand client requirements and needs, offering solutions and support
- Answering potential client questions and follow-up call questions
- Work with sales team while closing a sale
- Ability to recognize pain points and suggest alternative ideas
- Ability to multi-task, prioritize, and manage time effectively
- In depth understanding of company service and its position in the industry
Store Manager
Wells Fargo Bank
12.2009 - 07.2018
- Sells retail banking products and services to high net worth customers and prospects
- Manages store general ledger accounts and approves expenses
- Uses profiling analysis tools to identify cross sell opportunities and makes outbound sales calls typically by phone to increase product per customer ratio
- Provides broad base of financial and credit services with the goals of acquiring 100% of the customers' business
- Provides coaching to less experienced bankers and company personnel
Senior Branch Account Executive/ Branch Assistant Manager
Citigroup
01.2007 - 01.2009
- Selling loans and insurance products
- Making recommendations of credit worthiness
- Closing the sale
- Recommending solutions to difficult delinquent accounts
- Performing administrative tasks (such as cash drawer management, answer telephones, routine typing, order supplies and pay bills), and servicing accounts
- Manages office activities in the absence of Branch Manager
Education
Christian Counseling
Pillar College
Clifton, NJBiblical Studies
Regent University
Virginia Beach, VAHigh School Diploma -
University High School
Newark, NJ06.2000
Skills
- Cash Handling
- Financial Statements
- Financial Analysis
- Public Speaking
- Team Leadership
- Product Knowledge
- Microsoft Office
- Sales Expertise
- Business Development
- Risk Management
- Critical Thinking
- Strategic Selling
- Time Management
- Verbal and Written Communication
Timeline
Relationship Manager
PNC Bank
06.2021 - Current
Regional Merchant Account Executive
PNC Merchant Services
07.2018 - 06.2021
Store Manager
Wells Fargo Bank
12.2009 - 07.2018
Senior Branch Account Executive/ Branch Assistant Manager
Citigroup
01.2007 - 01.2009
Christian Counseling
Pillar College
Biblical Studies
Regent University
High School Diploma -
University High School
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