Stephen Tucker
Wilmington,NC
Summary
Financial Services Representative with a proven track record at State Employees' Credit Union, excelling in customer relationship building. Valued for enhancing team performance through fostering long-term member relationships and effective training of new employees. Adaptable and collaborative, I am committed to delivering tailored financial solutions and exceptional service.
Overview
9
9
years of professional experience
Work History
Financial Services Representative
NC State Employees Credit Union
02.2022 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Led training sessions for new hires on financial products and services, enhancing team knowledge and performance.
- Maintained updated records of all financial transactions to support traceability.
- Assisted clients in navigating financial situations, offering tailored solutions that met their unique needs.
Residential Counselor
YMCA
06.2021 - 12.2021
- Cultivated a culture of respect and integrity among campers and counselors through role-modeling and consistent positive reinforcement.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Provided crisis intervention support during emergencies.
Cook
Pepper's
02.2019 - 05.2020
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations and optimizing efficiency.
- Demonstrated strong collaboration skills, communicating with other team members to deliver high quality food in a hectic environment.
Coach
YMCA
01.2017 - 05.2018
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Developed strong relationships with players and their families to encourage and support them in their athletic growth.
Education
Bachelor of Arts - Philosophy
Appalachian State University
Boone, NC05-2021
Skills
- Customer relationship building
- Teamwork and collaboration
- Cash handling
- Financial services
- Adaptability and flexibility
- Interpersonal skills
Timeline
Financial Services Representative
NC State Employees Credit Union
02.2022 - Current
Residential Counselor
YMCA
06.2021 - 12.2021
Cook
Pepper's
02.2019 - 05.2020
Coach
YMCA
01.2017 - 05.2018
Bachelor of Arts - Philosophy
Appalachian State University
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