Stephen Underwood
Summary
Dependable Fire Alarm Technician with 8 years of safeguarding lives and structures through meticulous installation and monitoring of safety systems. Versed in all new and emerging networking technologies. Equally comfortable integrating cutting-edge alarm systems or maintaining legacy hardware to promote optimal safety standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Eager to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Assisted with several noteworthy projects such as PNC arena, RDU international airport, and Red Hat tower in Raleigh, and Kane realty towers in Raleigh.
I am excited to expand career opportunities within the technical and mechanical fields.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire Alarm Installation and Service Technician
Star Life Safety
04.2023 - Current
- Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
- Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
- Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
- Collaborated with engineering teams to develop innovative fire protection strategies, optimizing system performance and safety.
- Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.
- Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
- Increased safety in commercial buildings by designing customized fire alarm solutions tailored to each facility''s unique needs.
- Identified opportunities for system upgrades or replacements based on thorough evaluation of existing equipment conditions.
Fire Alarm Installation and Service Technician
Crawford Sprinkler Of Raleigh
10.2021 - 04.2023
- Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
- Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
- Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
- Installed advanced detection devices such as smoke detectors, heat sensors, and manual pull stations in line with industry best practices and established safety standards.
- Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
- Assisted clients in understanding the features of their new fire alarm systems, contributing to proper usage and overall safety enhancement.
- Provided exceptional customer service by addressing client concerns promptly and professionally, maintaining strong relationships.
Fire Alarm Technician
Siemens Group
03.2020 - 10.2021
- Fully installed fire alarms and various security devices.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Tested all newly installed fire alarms.
- Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Adhered to strict industry codes and regulations while performing installations or repairs, minimizing risk exposure for both clients and the company.
- Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.
Fire Alarm Technician
FLSA
03.2018 - 03.2021
- Fully installed fire alarms and various security devices.
- Tested all newly installed fire alarms.
Fire Alarm Technician
Edwards Electronic Systems Inc.
03.2016 - 03.2018
- Fully installed fire alarms and various security devices.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
- Reduced false alarms by performing routine preventive maintenance on all system components.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
Helper
FLSA
04.2015 - 03.2016
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
Helper
DEPS
03.2014 - 04.2015
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Operated various hand and power tools to complete general tasks.
Claims Assistant
Sentry Insurance
01.2011 - 03.2014
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
Automotive Electrical Technician
Luke's Automotive Electric
01.2008 - 01.2011
- Installed new wiring and connections to complete connections and bypass cable faults.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Tracked diagnostic results and collaborated with managers to resolve issues.
- Serviced and repaired pumps, starters, motors and other types of electrical equipment.
Education
Associate of Applied Science - Agribusiness Operations
Wayne Community College
Goldsboro, NC06.2010
High School Diploma -
Eastern Wayne High School
Goldsboro, NC05.2008
Skills
- Fire alarm programming
- Fire alarm installation
- Low-voltage Systems
- National Fire Protection Association knowledge
- OSHA Safety Regulations
- System Troubleshooting
- Electrical Wiring
- Schematic Interpretation
- Device Testing
- Control panel configuration
- Installation and repairs
- Field Device Terminations
Certification
- Certified NICET level 1
- Certified EST 3 fire alarm panel
- Certified Siemens Compact and modular fire alarm system
- Certified Firelite,Silent Knight, FCI voice fire alarm panels
- OSHA 30
- OSHA 10
Timeline
Fire Alarm Installation and Service Technician
Star Life Safety
04.2023 - Current
Fire Alarm Installation and Service Technician
Crawford Sprinkler Of Raleigh
10.2021 - 04.2023
Fire Alarm Technician
Siemens Group
03.2020 - 10.2021
Fire Alarm Technician
FLSA
03.2018 - 03.2021
Fire Alarm Technician
Edwards Electronic Systems Inc.
03.2016 - 03.2018
Helper
FLSA
04.2015 - 03.2016
Helper
DEPS
03.2014 - 04.2015
Claims Assistant
Sentry Insurance
01.2011 - 03.2014
Automotive Electrical Technician
Luke's Automotive Electric
01.2008 - 01.2011
Associate of Applied Science - Agribusiness Operations
Wayne Community College
High School Diploma -
Eastern Wayne High School
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