Stephen Vogt
Littleton,CO
Summary
Seasoned Service Manager bringing over 10 years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
17
17
years of professional experience
Work History
Electronic Security Service Manager
Linx
9900 E. 51st Ave Denver, CO
08.2018 - 05.2023
- I am certified in several different security camera and system services, I.P Networking services, access control systems, and intrusion systems.
- I have designed several unique security, video, and access control systems using schematics that can be tailored to each client’s needs
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
Security Technician
Integrated Systems
12.2014 - 01.2016
- I was responsible for troubleshooting, maintaining, and designing I.P.-based security cameras and systems per client requests
- Well educated in I.P
- Networking and cabling, I am certified in several different access control, burglar, and fire equipment, panels, and programming
- Certifications include DSX access control; DMP security, fire, and access control; DSC burg and fire systems; and others.
Mechanic
TSG Auto
11.2012 - 12.2014
- I was responsible for both recon and customer drivability tests
- I also diagnosed mechanical and electrical issues in a timely manner and provided a proper solution for the issue
- I am familiar with every make, model, mechanical, and electrical system deployed in vehicles produced from 2003 to present
- My duties included writing up the entire vehicle for any problems or faults and repairing as needed
- I am highly skilled in performing motor and transmission swaps, differential rebuilds, timing vehicles, 12v troubleshooting and repair, front end and suspension repair and rebuilds, computer diagnostics and reprogramming, and many other mechanical duties.
Installation Tech
Smart Start Inc.
11.2012 - 12.2014
- As the lead technician at a shop in Lone Tree, I was in charge of installing, troubleshooting, repairing, and upgrading interlocks in vehicles and, in some cases, at client homes
- I am trained and certified in 12-volt systems to identify and utilize the wiring inside the vehicle to power and operate Smart Start interlock devices
- I am well trained in using different wire testers and toners to locate and troubleshoot any and all types of wires.
Communications Technician III
Comcast
12.2008 - 11.2012
- I am trained through NCTI courses to install, repair, and maintain residential and commercial cable, phone and Internet systems
- I am proficient with both MAC and PC operating systems, reviewing blue print and design plans, record and data maintenance, the DOCSIS Cable Modem Termination System, Digital A/V systems, computer configuration, general cable technology, and troubleshooting resolution
- I am P.o.t.s systems-certified.
Customer Service Representative
Echo Star Satellite Communications
08.2006 - 12.2007
- I provided over-the-phone customer service to Echo Star clients experiencing satellite difficulties
- I was trained to walk customers step-by-step through various troubleshooting techniques in order to find a solution to their specific satellite problem
- I am proficient in the use of Microsoft Operating Systems through satellites to connect to client’s television boxes and fix any internal problems the customer may be experiencing.
Education
Associate of Applied Science - Applied Science, Electronics Engineering Technology
ITT Tech
Aurora05.2013
Skills
- DC/AC/Analog/Digital/Communication/Automation Circuits
- Access Control; DSX, DMP, S2, Bosch, Software House, DNA Genetec and DSC Certified
- Service Scheduling
- Technical Proficiency
- Maintenance and Repair
- Employee Supervision
- Technical Support
- Train Employees
- Critical Thinking
- Staff Management
References
References available on request.
Timeline
Electronic Security Service Manager
Linx
08.2018 - 05.2023
Security Technician
Integrated Systems
12.2014 - 01.2016
Mechanic
TSG Auto
11.2012 - 12.2014
Installation Tech
Smart Start Inc.
11.2012 - 12.2014
Communications Technician III
Comcast
12.2008 - 11.2012
Customer Service Representative
Echo Star Satellite Communications
08.2006 - 12.2007
Associate of Applied Science - Applied Science, Electronics Engineering Technology
ITT Tech