Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Walck

Chambersburg,PA

Summary

With a proven track record at AWP Protective, I excel in optimizing routes and enhancing customer satisfaction through exceptional service and punctuality. My expertise in GPS navigation and defensive driving, coupled with strong relationship-building skills, significantly contributes to operational efficiency and repeat business. Achieved a notable safe driving record, underscoring my commitment to safety and reliability.

Overview

7
7
years of professional experience

Work History

Driver/ Observer

AWP Protective
10.2023 - 10.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Obtained signatures from customers upon delivery of goods.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
  • Provided exceptional service to clients, leading to increased repeat business and positive feedback.

Delivery Driver

Keystone Automotive Serveses
10.2019 - 02.2022

Forklift Operator/Delivery Driver

Global Supply Chain Group
11.2017 - 05.2020

Select products from locations, Ensure correct quantity, Shrinkwrap and load on truck, deliver to customers and complete proper documentation. Return to warehouse and inspect vehicle. Turn in all paperwork

Education

High School Diploma - General And Auto Mechanic

Chambersburg Area High School
Chambersburg, PA
06.1979

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Flexible Schedule
  • Punctuality
  • GPS and route planning
  • Loading and unloading
  • Traffic laws knowledge
  • Safety Protocols
  • Defensive Driving
  • Vehicle Inspection
  • Safety Management
  • Route Planning
  • Driving in Adverse Conditions
  • Navigational Systems and GPS
  • Vehicle inspections
  • Route Management
  • Transportation
  • Traffic Law Observation
  • Vehicle Maintenance
  • Equipment Operation
  • Inclement weather driving
  • Passenger transportation
  • Relationship Building
  • Accident Prevention
  • Adaptable driving techniques
  • Schedule Management
  • Basic vehicle repairs
  • Heavy Lifting
  • Confidentiality understanding
  • Fuel Efficiency
  • DOT Compliance
  • Order picking and processing
  • Route Determination
  • Equipment monitoring
  • Materials Transport
  • Shipping and packaging
  • Customer rapport
  • Passenger Assistance
  • Strategic Planning
  • CDL License
  • Route logs
  • Appointment Scheduling
  • Language Fluency
  • Processes and procedures
  • Staff Development
  • Database Management
  • Business Management
  • Type vehicles expertise
  • Revenue Generation
  • Account penetration
  • Load securing
  • Passenger guidance
  • Load monitoring
  • Delivery pickup
  • Driving and transportation
  • Daily logging
  • Passenger support

Timeline

Driver/ Observer

AWP Protective
10.2023 - 10.2024

Delivery Driver

Keystone Automotive Serveses
10.2019 - 02.2022

Forklift Operator/Delivery Driver

Global Supply Chain Group
11.2017 - 05.2020

High School Diploma - General And Auto Mechanic

Chambersburg Area High School
Stephen Walck