I am service-oriented with experience in sales and store management. Combining strong interpersonal skills in customer service with the technical ability to manage productivity software and office tasks. Reliable, organized, and capable of managing both administrative and physical responsibilities.
Hi, I’m
Stephen Walton
Dallas
Summary
Overview
1
Certification
16
years of professional experience
Work History
Turbo DebtSunrise, FL
Debt Specialist
04.2026 - 10.2026
Job overview
- Reviewed delinquent accounts to identify suitable resolution options and next-step actions.
- Negotiated debt repayment arrangements with customers while maintaining compliance and professionalism.
- Resolved billing discrepancies by coordinating with internal teams and external account holders.
- Documented account activity accurately within CRM and collection systems for audit readiness.
AT&TDallas, TX
Sales Lead
02.2011 - 05.2025
Job overview
- Successfully expanded market share by 15% through strategic outreach and personalized client management, ensuring long-term profitability and customer loyalty.
- Partnered with cross-departmental teams to execute large-scale promotional events, successfully increasing store foot traffic and brand visibility.
- Structured the onboarding and training of new hires, elevating team performance and ensuring consistent adherence to company service standards.
- Partnered with cross-departmental teams to execute large-scale promotional events, enhancing store foot traffic and brand visibility.
Education
Wayne State UniversityDetroit, MI
Associates degree from Business Management
01-2008
University Overview
- Participated in Mike Ilitch School Of Business internship program
- Studied Applied Sciences and Mathematics
- College instructor for Wayne State University Math Corps
Skills
- Debt negotiation
- Debt settlement
- Debt restructuring
- Loan servicing
- Debt counseling
- Credit reporting
- Payment planning
- Salesforce
- Call center experience
- Customer service
- Client relations
- Account management
- Data entry skills
- Microsoft Office
- Word processing
- Computer literacy
- Conflict Management
- Problem Solving
- Analytical Thinking
- Negotiation techniques
- Community care
- Caregiving
- Maintenance operations
Accomplishments
Accomplishments
- Summit Award (4-Time Recipient): Top 10% performance accolade awarded annually (2012–2015).
- Small Business Excellence Award (2012-2022): Honored for securing 500+ business lines and managing full client lifecycles with high retention rates.
- Sales Excellence Award (2011–2016): Consecutive honors for outstanding new business acquisition and partnership management.
Certification
- Driver's License
- Caregiver Certification
- Home Care Aide Certification
- CPR Certification
- First Aid Certification
Timeline
Debt Specialist
Turbo Debt
04.2026 - 10.2026
Sales Lead
AT&T
02.2011 - 05.2025
Wayne State University
Associates degree from Business Management