Stephen Warburton
Mt. Dora,FL
Summary
Fire Alarm Installation and Service Technician with proven expertise at Wayne Automatic Sprinkler and Charter Communications. Skilled in fire alarm Installation, Broadband installation (internet, tv, phone, tv) and effective customer communication, I enhanced system performance through strategic upgrades and rapid troubleshooting, significantly reducing downtime. Committed to safety and compliance, I consistently delivered exceptional service in high-pressure environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Fire Alarm Installation and Service Technician
Wayne Automatic Sprinkler
10.2024 - Current
- Assisted in installation of fire alarm systems, ensuring compliance with safety standards.
- Learned operation of testing equipment to verify system functionality and reliability.
- Supported senior technicians in troubleshooting issues with existing fire alarm systems.
- Gained familiarity with industry regulations and manufacturer guidelines for fire safety equipment.
- Troubleshot complex technical issues during installation or maintenance visits, providing rapid resolution for minimal downtime of affected systems.
- Upgraded outdated equipment with state-of-the-art technology, enhancing overall system performance and offering clients improved protection capabilities.
- Worked closely with electrical contractors during construction projects to ensure proper wiring for new installations or retrofits according to code requirements.
- Coordinated with emergency response teams during system activation events, providing critical information on system status and location of potential incidents.
- Conducted comprehensive site surveys to determine appropriate placement of devices, maximizing coverage while minimizing disruptions to building occupants.
Senior Broadband Technician
Spectrum
06.2009 - 10.2024
- Led installation and maintenance of broadband services for residential and commercial customers.
- Mentored junior technicians on troubleshooting techniques and best practices for service delivery.
- Developed strategies to enhance network performance and customer satisfaction through proactive problem-solving.
- Oversaw team workflows, ensuring compliance with safety standards and operational protocols during installations.
- Reduced customer complaints by providing timely and efficient troubleshooting for connectivity problems.
- Optimized broadband system efficiency by conducting regular maintenance checks and preventative measures.
- Implemented quality control measures, resulting in fewer service disruptions and improved overall system stability.
- Streamlined installation processes, ensuring minimal downtime for customers during service upgrades.
- Improved team productivity through consistent mentoring and training of junior technicians.
- Utilized advanced diagnostic tools effectively for accurate identification of complex network issues, minimizing downtime for clients.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Trained new employees to properly perform installations and repairs.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Coordinated installation of new users and relocations of existing users.
911 Emergency Dispatcher
Seminole County State of Florida
02.2008 - 06.2009
- Operated multi-line phone systems to efficiently route emergency calls to appropriate responders.
- Monitored radio communications, ensuring timely dispatch of police, fire, and medical services.
- Assessed caller needs through critical questioning techniques, providing accurate information for response teams.
- Maintained detailed and accurate logs of all incoming calls and dispatched units for record-keeping purposes.
- Collaborated with law enforcement agencies to coordinate responses during high-pressure situations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Firefighter
Sanford Airport Authority
05.2003 - 02.2007
- Responded to emergency calls, providing rapid response and life-saving interventions.
- Conducted fire prevention inspections, identifying hazards and ensuring compliance with safety regulations.
- Coordinated rescue operations during emergencies, ensuring efficient team communication and execution.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Education
High School Diploma -
Edgewater High School
Orlando, FLFirefighter EMT - Fire Science
Seminole County Community College
Sanford, FL01-2003
Skills
- Fire alarm installation
- Electrical wiring
- Equipment calibration
- Installation and repairs
- Blueprint reading
- Effective customer communication
- Customer service
- Problem-solving
- Reliability
- Field device terminations
- Professional communication
- Equipment testing
- Teamwork
Certification
- Fasa Basa Certified, 2025
- NCTI Field Tech 6, Charter Communications - 2024
Timeline
Fire Alarm Installation and Service Technician
Wayne Automatic Sprinkler
10.2024 - Current
Senior Broadband Technician
Spectrum
06.2009 - 10.2024
911 Emergency Dispatcher
Seminole County State of Florida
02.2008 - 06.2009
Firefighter
Sanford Airport Authority
05.2003 - 02.2007
High School Diploma -
Edgewater High School
Firefighter EMT - Fire Science
Seminole County Community College