Stephen West
Irvine,California
Summary
Dynamic sales professional with a proven track record at Boreal USA, excelling in customer engagement and team management. Recognized for exceeding sales targets and fostering long-term client relationships. Adept at product knowledge and public speaking, driving brand awareness through innovative strategies and effective communication.
Knowledgeable sales associate with proven track record in representing and promoting organizational objectives. Successfully forged strong relationships with diverse stakeholders, enhancing brand visibility and credibility. Demonstrated expertise in communication and diplomacy to foster positive engagements.
Overview
23
23
years of professional experience
Work History
Ambassador
Hilton Hotels Corporation
Dana Point, CA
02.2021 - 01.2024
- Fostered positive guest relations through effective communication and personalized service transportation from the Waldorf Astoria hotel to the beach club restaurant while providing local information of the area from the beach to restaurants to local venues in the area including wildlife, parks, and recreational activities.
- Awarded best in service three times.
Sales Representative
Rab Outdoor Gear
Newport Beach, CA
03.2017 - 01.2021
- Developed and maintained strong relationships with clients to drive repeat business.
- Identified customer needs and provided tailored solutions to enhance satisfaction.
- Collaborated with team members to strategize on territory management and sales techniques.
- Utilized CRM software to track sales activities and manage customer interactions effectively
- Coordinated with owners and buyers of outdoor specialty stores. To review Rab outdoor clothing collection line.
- Sales territory included California, Nevada, Arizona
- Executed product demonstrations that highlighted key features and benefits to potential customers.
- Increased market penetration with introduction of innovative sales tactics.
- Participated in trade shows and conferences to network and generate leads.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
Sales Manager
Boreal USA
San Clemente, California
09.2000 - 02.2012
- Developed and implemented sales strategies to achieve revenue targets.
- Oversaw training and development of sales team members for enhanced performance.
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing to create promotional campaigns that increased product visibility.
- Conducted regular sales meetings to assess progress and address challenges proactively.
- Led cross-functional teams in launching new products, ensuring alignment across departments.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Key Account executive, including REI , Eastern mountain sports,and over 600 small specialty stores nationwide.
- Attended trade shows product demonstrations, including climbing gyms, special venues with Boreal ambassadors, including Lynn Hill, John Bachar, Peter Croft.
Education
Associate of Science - Marketing Management
Orange Coast College
Costa Mesa, CA06-1979
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Product recommendations
- Event coordination
- Cross-cultural collaboration
- Brand imaging
- Booth and display setup
- Customer service
- Multitasking
- Public speaking
- Excellent communication
Accomplishments
- Instrumental of the foundation of the access fund nationwide.
- Appointed director of the Climb Smart program 1994 to 1997.
- Member of the 1975 Mount Foraker expedition with the second ascent of the southeast Ridge.
- Consultant / volunteer the San Miguel search and rescue team Telluride Colorado.
- Ambassador volunteer mountain film festival , Telluride Colorado
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Timeline
Ambassador
Hilton Hotels Corporation
02.2021 - 01.2024
Sales Representative
Rab Outdoor Gear
03.2017 - 01.2021
Sales Manager
Boreal USA
09.2000 - 02.2012
Associate of Science - Marketing Management
Orange Coast College