Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Work Availability
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Stephen Willett

Summary

Team-oriented with expertise in logistics and supply chain management. Dedicated analysis and well-developed skills in operational management and safety in the workplace. Sharp and passionate with urgency to complete projects on time. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Sort Manager

FedEx Ground
04.2023 - Current
  • Determines the sort's strategic goals and ensures quality, service, cost and productivity goals are achieved
  • Plans sort strategy based on projected volume, head count, and other special circumstances and factors
  • Ensures the sort is running in accordance with established safety, quality and service standards
  • Ensures that cost and productivity goals are met
  • Oversees or ensures daily visual inspections of loads to ensure proper quality for customers and/or vendors
  • Directs and guides the sort management team to ensure common understanding of operational updates and daily goals for the work area
  • Understands and administers all contractual agreements effectively, including vendor and Contracted Service Provider agreements, as necessary.

Area Manager

FedEx Ground
06.2022 - 03.2023
  • Ensure the preload sort runs efficiently and finishes according to standards set by FedEx Ground
  • Manage hours worked by every operations manager and package handler
  • Manage our Workright and Load Audit process
  • Guarantee all modified/missed punches are approved daily
  • Ensure package handlers are following the MySchedule process protocol
  • Ensure the sort maintains preload certification monthly
  • Manage load quality of delivery vans
  • Ensure safety guidelines are followed daily by all employees as well as the safety reporting process is followed for any first aid or injury.

Operations Manager

FedEx Ground
01.2022 - 06.2022
  • Supervise employees to ensure quality of work and adherence to safety regulations/policies
  • Plan daily actions of employees to ensure operation goals are exceeded
  • Maintain operations records such as load rates, scan rates, dock load control sheets and safety documents
  • Ensure the quality of each package being unloaded to ensure packages reach their final destination intact
  • Manage thru-put goals to reach TLH goal daily
  • Approachable to the daily needs and questions of all employees.

Operations Manager

Hooten Logistics Inc
03.2018 - 01.2022
  • Effectively identify and resolve team route problems efficiently while working independently displaying a disciplined work style and strong work ethic
  • Establishes and maintains a clean, safe work environment in compliance with company standards
  • Managing a team of drivers in delivery while organizing payroll as well as vacation schedules
  • Plans routes and schedules drivers to provide the most efficient service to customers
  • Safety liaison for Hooten Logistics including corrective training, driving tests, and bi-monthly safety meeting for all employees
  • Recruiting and retention of all employees
  • Responsible for training all new employees on completing their job the most efficient way possible.

Operations Manager

Fairmont Metal Finishing
01.2017 - 03.2018
  • Conserved customer satisfaction by supervising production and inspecting conditions for all in house products
  • Responsible for all materials, coming both in and out of the warehouse, while assuring all production deadlines were met
  • Operated and serviced all heavy equipment used throughout the facility
  • Trained all new employees on the tasks given to them on a daily basis.

Sergeant/Team Leader

North Carolina National Guard
10.2010 - 10.2016
  • Responsible for squad members including physical fitness, mental health, as well as ensuring members are completing tasks given in an efficient manner
  • Ensure all team equipment is properly cared for and logged correctly
  • Ensure maintenance checks for battery vehicles are completed properly and all company vehicles are ready for dispatch at any given time
  • All training by team member is done in accordance with timelines given
  • Development of subordinate and fellow soldiers.

VP and driver

Carolina Ground Transport
01.2014 - 01.2016
  • Pickup and deliver packages to both residential and commercial customers, while ensuring product is handled with care and delivered accordingly
  • Correlate and manage routes for the most efficient delivery schedule on a daily basis.

Education

Trinity High School
06.2008

Skills

  • Adaptive and competent employee with experience in a variety of areas including delivery driving, shipping and receiving, logistical operations, and managing business operations on a daily basis
  • Committed to achieving excellence in customer service for positive results in every aspect
  • Warehouse Operations
  • Lean principles
  • Warehouse Safety
  • Product Sorting
  • Quality Control
  • Worker Supervision
  • Shipping and receiving
  • Logistics Analysis
  • Warehouse Logistics
  • Logistics Oversight

Accomplishments

  • Battalion, Brigade, Task Force Sinai Soldier of the Year (2012)The Army Achievement Medal (2013)
  • The Army Commendation Medal (2013)
  • ForceCom, second runner up in the Soldier of the Year Competition (2013)
  • FedEx Mid-Level Manager of the Month October,December 2022, February 2023.
  • Supervised team of 225 staff members.
  • Used Microsoft Excel to develop inventory/metric attainment spreadsheets.
  • Documented and resolved failed Sort Metrics which led to Sort Certification.

Awards

  • Battalion, Brigade, Task Force Sinai Soldier of the Year (2012)
  • The Army Achievement Medal (2013)
  • The Army Commendation Medal (2013)
  • ForceCom, second runner up in the Soldier of the Year Competition (2013)
  • Mid Level Manager of the Month October 2022, December 2022, February 2023

Timeline

Sort Manager

FedEx Ground
04.2023 - Current

Area Manager

FedEx Ground
06.2022 - 03.2023

Operations Manager

FedEx Ground
01.2022 - 06.2022

Operations Manager

Hooten Logistics Inc
03.2018 - 01.2022

Operations Manager

Fairmont Metal Finishing
01.2017 - 03.2018

VP and driver

Carolina Ground Transport
01.2014 - 01.2016

Sergeant/Team Leader

North Carolina National Guard
10.2010 - 10.2016

Trinity High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Stephen Willett