Stephen Williams
McDonough,GA
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Phillips-Van Heusen Inc.
2021.04 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Motivated and trained employees to maximize team productivity.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Tracked company equipment, tools and technology to manage inventory.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Completed bi-weekly payroll for 40 employees.
Distribution Supervisor
Dollar General Distribution Center
2020.01 - 2021.04
- Improved warehouse efficiency by implementing new distribution processes and procedures.
- Optimized inventory management by conducting regular audits and updating tracking systems.
- Managed a team of 40 warehouse employees, ensuring proper training and adherence to safety protocols.
- Increased customer satisfaction rates through timely and accurate order fulfillment.
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
- Assisted in the implementation of a new Warehouse Management System, resulting in improved data accuracy and visibility.
- Scheduled employee shifts and managed time off requests, maintaining optimal staffing levels at all times.
- Conducted performance evaluations for direct reports, offering constructive feedback and opportunities for growth.
- Coordinated inbound shipments from suppliers to maintain adequate inventory levels without overstocking products.
- Maintained open lines of communication between upper management and frontline staff to address any concerns or issues promptly.
- Overcame challenging deadlines by prioritizing tasks effectively during peak seasons or unexpected surge in demand.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Quality Control
Graphic Packaging International
2014.12 - 2019.02
- Directed technical and administrative staff involved in quality control tasks.
- Supported robust quality control and assurance procedures by helping coordinate sampling, inspecting and testing procedures.
Education
Bachelor of Science - Logistics & Intermodal Transportation
Georgia Southern University
Statesboro, GA12.2019
Associate of Science - Business
Gordon State College
Barnesville, GA05.2016
Skills
- Project Management
- Logistics Coordination
- Financial Administration
- Compliance Management
- Safety Oversight
- Customer Relations
- Warehouse Operations
- MRP and ERP Systems
- Production
- Inventory Coordination
- Problem Solving
- Process Improvement
- Decision Making
- Data Analysis
Certification
- Lean Six Sigma Green Belt Training - 01/05/2024
Timeline
Operation Supervisor
Phillips-Van Heusen Inc.
2021.04 - Current
Distribution Supervisor
Dollar General Distribution Center
2020.01 - 2021.04
Quality Control
Graphic Packaging International
2014.12 - 2019.02
Bachelor of Science - Logistics & Intermodal Transportation
Georgia Southern University
Associate of Science - Business
Gordon State College
- Lean Six Sigma Green Belt Training - 01/05/2024
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