Stephen Wilsea
Wolcott
Summary
Dedicated insurance claims adjuster with over 20 years of experience in property inspections and claims management. Known for strong skills in Xactimate, and comprehensive report writing. Proven ability to analyze policy language and negotiate settlements, ensuring favorable outcomes, and efficient claims processing. Commitment to resolving escalated issues while maintaining high levels of customer satisfaction.
Overview
26
26
years of professional experience
3
3
Certifications
Work History
General Insurance Claims Adjuster
Stephen Wilsea LLC.
Wolcott
03.2025 - Current
- Conduct residential and commercial property inspections to identify the cause of loss and provide a detailed scope of covered damage with accurate restoration costs and actual cash values.
- Prepared detailed reports summarizing findings and recommendations for claims processing.
- Communicated with clients to update them on claim statuses and requirements.
- Analyzed policy language to determine applicable coverage and benefits.
- Negotiated settlements within authority limits to achieve favorable outcomes.
General Insurance Claims Adjuster
FPD Solutions
Atlanta
05.2022 - 03.2025
- Conducted residential and commercial property inspections to identify the cause of loss and provide a detailed scope of covered damage.
- Prepared detailed reports for claims processing.
- Communicated with clients to update them on claim statuses.
- Analyzed policy language.
- Negotiated settlements within authority limits.
General Insurance Claims Adjuster
Dineley Claims Services
Waitsfield
02.2019 - 05.2022
- Conduct residential and commercial property inspections to identify the cause of loss and covered damage.
- Prepared detailed reports.
- Communicated with clients.
- Analyzed policy language.
- Negotiated settlements within authority limits.
Property Claims Supervisor
FPD Solutions
Waitsfield
09.2014 - 02.2019
- Supervised property claims team to ensure adherence to company policies.
- Reviewed and approved claims adjustments in accordance with policy guidelines.
- Trained new staff on claims procedures and best practices for efficiency.
- Facilitated communication among clients, adjusters, and management teams.
- Implemented process improvements that enhanced claim handling efficiency.
- Monitored team performance and provided constructive feedback for development.
- Resolved escalated claims issues promptly to maintain customer satisfaction.
- Created detailed reports outlining key metrics related to personnel performance.
Senior Property Claims Adjuster
Dineley Claims Services
Waitsfield
10.2008 - 02.2014
- Conducted residential property inspections to identify the cause of loss and covered damage.
- Prepared detailed reports.
- Communicated with clients.
- Analyzed policy language.
- Negotiated settlements within authority limits.
Property Claims Adjuster
Liberty Mutual
Wallingford
03.2007 - 10.2008
- Communicated with policyholders to discuss the cause of loss, damage, emergency service needs, temporary repairs, schedule inspections, discuss claim status, negotiate settlements, go over partial denials, or full disclaimers of coverage.
- Analyzed policy language to determine applicable coverage and benefits.
- Conducted residential property inspections to assess the cause of loss and covered damage.
- Provided superior customer service.
Property Claims Adjuster
Traveler's Insurance
Hartford
09.2006 - 03.2007
- Communicated with policyholders.
- Analyzed policy language.
- Conducted residential property inspections.
- Provided superior customer service.
Property Claims Adjuster
Nationwide Insurance
West Dover
03.2005 - 09.2006
- Communicated with policyholders.
- Analyzed policy language.
- Conducted residential property inspections.
- Provided superior customer service.
Liability Claims Adjuster
Nationwide Insurance
Wallingford
03.2000 - 03.2005
- Investigated and evaluated property and casualty claims to ascertain coverage and liability.
- Analyzed incident reports and evidence to determine fault in auto accidents.
- Negotiated settlements with claimants, adhering to company guidelines for dispute resolution.
- Conducted interviews with claimants and witnesses to gather comprehensive information.
- Assessed subrogation opportunities for potential recovery from third-party liabilities.
- Trained and mentored junior adjusters on best practices in claims assessment procedures.
Education
Bachelor of Arts - Psychology
SUNY At Fredonia
Fredonia, NY12-1993
Skills
- Policy analysis
- Property inspection to determine the cause of loss and covered damages
- Xactimate expertise
- Report writing
- Claims negotiation
- Customer service excellence
- Licensed commercial drone pilot with a registered drone
Certification
State of Connecticut Insurance Department Casualty Adjuster License Number 3481774.
References
References available upon request.
Timeline
General Insurance Claims Adjuster
Stephen Wilsea LLC.
03.2025 - Current
General Insurance Claims Adjuster
FPD Solutions
05.2022 - 03.2025
General Insurance Claims Adjuster
Dineley Claims Services
02.2019 - 05.2022
Property Claims Supervisor
FPD Solutions
09.2014 - 02.2019
Senior Property Claims Adjuster
Dineley Claims Services
10.2008 - 02.2014
Property Claims Adjuster
Liberty Mutual
03.2007 - 10.2008
Property Claims Adjuster
Traveler's Insurance
09.2006 - 03.2007
Property Claims Adjuster
Nationwide Insurance
03.2005 - 09.2006
Liability Claims Adjuster
Nationwide Insurance
03.2000 - 03.2005
Bachelor of Arts - Psychology
SUNY At Fredonia