Stephen Wofford
Houston,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freight Manager
Dollar Tree
03.2021 - 05.2021
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Reduced shipment errors by closely coordinating with warehouse teams and maintaining accurate inventory records.
- Improved on-time delivery rates through effective route planning and carrier coordination.
- Increased customer satisfaction by promptly addressing concerns and providing regular shipment updates.
Truck Unloader
Jakes Finer Foods
10.2020 - 03.2021
- Increased efficiency by organizing and streamlining unloading processes.
- Enhanced workplace safety with thorough inspections of truck cargo spaces before initiating unloading procedures.
- Reduced overall turnaround time for trucks, coordinating closely with dispatchers and drivers to ensure timely arrivals and departures.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
Test Stand Operator
Harrison Hydra-Gen
08.2018 - 08.2020
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Weather Forecaster
United States Marine Corps
01.2012 - 01.2017
- Improved weather forecast accuracy by conducting thorough data analysis and utilizing advanced meteorological tools.
- Enhanced public safety through timely and accurate severe weather warnings and advisories.
- Developed comprehensive forecasts for various industries, supporting informed decision-making processes.
- Mentored junior forecasters, sharing expertise and knowledge to improve overall team performance.
- Generated tailored daily forecasts for specific sectors including agriculture, aviation and marine industries to support informed decision making.
Education
MOS Certification in Meteorology - Atmospheric Sciences And Meteorology
Community College of The Air Force
Biloxi, MS08.2014
Skills
- Team Training and Development
- Problem Solving
- Multitasking
- Customer Service
- Computer Literacy
- Continuous Improvement
- Adaptability
- Critical thinking
Certification
Google IT Support, 1/21/2024
Timeline
Freight Manager
Dollar Tree
03.2021 - 05.2021
Truck Unloader
Jakes Finer Foods
10.2020 - 03.2021
Test Stand Operator
Harrison Hydra-Gen
08.2018 - 08.2020
Weather Forecaster
United States Marine Corps
01.2012 - 01.2017
MOS Certification in Meteorology - Atmospheric Sciences And Meteorology
Community College of The Air Force
Google IT Support, 1/21/2024
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