Stephen Zeff

Program Lead on Royal Caribbean Cruise Ships

• Monitored project progress and provided updates to stakeholders.
• Collaborated with business partners to define scope, budget, timeline, objectives, and deliverables for each project.
• Managed resources to ensure timely completion of projects.
• Developed project plans and schedules for IT programs.
• Identified potential risks associated with the implementation of new IT programs.
• Provided leadership and guidance to team members on best practices for developing IT solutions.
• Recruited, trained and supervised IT department staff.
• Reviewed and approved project plans prior to implementation.

Senior Project Manager on Royal Caribbean Cruise Ships (2021-2023)

• Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
• Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.
• Managed large-scale IT projects from conception to completion, ensuring all deadlines were met.
• Built and established strong partnerships with teams, vendors and contractors.

• Developed and maintained relationships with local real estate agents.
• Improved operations by working with team members and customers to find workable solutions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Lead Technician on Royal Caribbean Cruise Ships (2018-2021)

• Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
• Created and updated technical documentation for network installations and changes to existing installations.
• Received and prioritized support requests to maximize resource utilization.
• Trained team members and users in newly implemented and emerging technology to enhance business productivity.
• Engineering Scope (2020-2021)
• Performed preventative maintenance of networking hardware and related software.
• Proposed and implemented network enhancements designed to maximize ROI on hardware and services spending.
• Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
• Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.