Stephena Cooper
Lansing,IL
Summary
Dedicated PRSC (Psychiatric Rehabilitation Services Coordinator) who values helping others better manage their symptoms and providing them with the necessary resources they need out in the community. With a proven track record at Bria of Forest Edge. Excelled in managing caseloads over 50, demonstrating exceptional problem-solving and relationship-building skills. Achieved continual improvement through a strong willingness to learn and adapt, enhanced by proficient computer skills and effective communication with team, clients, and family members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
PRSC (Social Worker)
Bria of Forest Edge
Chicago, IL
01.2023 - Current
- Knowledgeable about PCC software.
- Managed caseloads of 50+
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
PA
State of Illinois-Department of Human Services
Oak Lawn, IL
02.2020 - Current
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Child Care Provider
State of Illinois-Department of Human Services
Oak Lawn, IL
10.2021 - 09.2023
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Education
Master Of Education - Community Counseling
Loyola University of Chicago
Chicago, ILBA Of Psychology - Psychology
Saint Xavier University
Chicago, IL12.2020
Skills
- Customer service
- Problem-solving
- Attention to detail
- Verbal and written communication
- Data confidentiality
- Teamwork and collaboration
- Relationship building
- Computer skills
- Task prioritization
- Willingness to learn
- Positive attitude
- Following instructions
Certification
CPI Certification
Timeline
PRSC (Social Worker)
Bria of Forest Edge
01.2023 - Current
Child Care Provider
State of Illinois-Department of Human Services
10.2021 - 09.2023
PA
State of Illinois-Department of Human Services
02.2020 - Current
Master Of Education - Community Counseling
Loyola University of Chicago
BA Of Psychology - Psychology
Saint Xavier University