Alainah Jewell
Clarksville,TN
Summary
Proven team leader and sales expert, adept at fostering customer satisfaction and driving performance improvements. At Starbucks, enhanced team collaboration and significantly contributed to a positive customer environment through exceptional service and cleanliness. Skilled in cash handling and conflict mediation, demonstrating a professional demeanor and a commitment to excellence in fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Social Worker
Commonwealth of Kentucky
Hopkinsville , KY
2024.05 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Barista
Starbucks
2022.10 - 2024.01
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
Valet
Towne Park Valet
2020.10 - 2021.05
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Adapted to varied vehicle models and sizes, demonstrating exceptional driving skills and spatial awareness.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
Sales Associate
Shoe Carnival
2017.01 - 2020.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Criminal Justice - Criminal
Trevecca Nazarene University
Nashville, TN05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Safe Food Handling
- Excellent memory
- Menu Memorization
- Hospitality service expertise
- Professional Demeanor
- Performance Improvement
- Conflict Mediation
- Sales expertise
- Customer Service
- Time Management
- Teamwork and Collaboration
- Attention to Detail
Timeline
Social Worker
Commonwealth of Kentucky
2024.05 - Current
Barista
Starbucks
2022.10 - 2024.01
Valet
Towne Park Valet
2020.10 - 2021.05
Sales Associate
Shoe Carnival
2017.01 - 2020.05
Criminal Justice - Criminal
Trevecca Nazarene University
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