Hi, I’m
Stephen Bolock
Harlan,IN
Summary
Hardworking and trainable candidate with experience in customer satisfaction and managing multiple priorities. Dependable team player with punctual nature and open communication style dedicated to working hard. Comfortable in fast paced and physically demanding environments.
Skills
Staff Management
Overview
10
years of professional experience
5
years of post-secondary education
Timeline
Maintenance Technician
St. Anne's Community
06.2023 - Current
Tasting Room Attendant
Kekionga Craft Company
09.2022 - 06.2023
Operations Lead, Luthier
Sweetwater Sound
12.2019 - 06.2023
Repair Technician
BCR Music & Sound
03.2015 - 11.2019
BCR Music
Certificate of Apprenticeship: Musical Instrument Repair
03.2015 - 05.2016
Delivery Driver, Crew Member
Jimmy John's Gourmet Sandwiches
01.2014 - 03.2015
Mechanicsburg Area Senior High School
High School Diploma
08.2009 - 05.2013
Work History
St. Anne's CommunityFort Wayne, IN
Maintenance Technician
06.2023 - Current
Job overview
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance
- Repaired and installed commercial grade food service appliances
- Performed interior restorations including drywall, painting, and flooring
- Maintained landscaping using machinery and power tools
- Completed regular safety checks and maintenance on fire suppression system, smoke detectors, and emergency generators
Kekionga Craft CompanyNew Haven, IN
Tasting Room Attendant
09.2022 - 06.2023
Job overview
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Maintained clean and orderly restaurant and production areas with regular maintenance
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications
- Executed plate preparation according to temperature and condiment specifications
Sweetwater SoundFort Wayne, IN
Operations Lead, Luthier
12.2019 - 06.2023
Job overview
- Oversaw daily operations of 20+ technician team including training, quality assurance, and production efforts
- Interfaced with customers and sales force to accurately catalog product compatibility
- Produced estimates including precise parts costs and labor calculations, and time to project completion
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations
BCR Music & SoundLemoyne, PA
Repair Technician
03.2015 - 11.2019
Job overview
- Interfaced with clientele to upsell repair services
- Operated POS software and collected payment for sales and services
- Conducted diagnostic procedures to provide accurate repair estimates
- Worked with international and domestic parts suppliers on orders and inventory needs
- Performed routine maintenance in workshop and storefront including power tools, electrical fixtures, and plumbing
Jimmy John's Gourmet SandwichesMechanicsburg, PA
Delivery Driver, Crew Member
01.2014 - 03.2015
Job overview
- Interpreted food order slips per shift to prepare food according to customer orders
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products
- Delivered food orders in a safe and timely manner
- Trained new team members on food preparation and customer service policies
Education
BCR Music, Lemoyne, PA
Certificate of Apprenticeship: Musical Instrument Repair
03.2015 - 05.2016
Mechanicsburg Area Senior High School, Mechanicsburg, PA
High School Diploma
08.2009 - 05.2013
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