Stephen C. Smith
Abingdon,United States
Summary
Hardworking service technician with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically and mentally demanding work. Safety-oriented team player with strong attendance record. Skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Assistant Engineer
Bozzuto
10.2023 - 02.2026
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Supervised staff by checking work against project expectations.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Communicated and documented expectations to subcontractors during daily/weekly reports.
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays, and causes.
- Maintained site safety by removing hazards and reporting unsafe conditions.
- Wore mandated safety equipment and used correct procedures for total site safety.
- Managed work site operations to facilitate adherence to predetermined production schedules.
- Monitored work site operations and safety to prevent hazards and cultivate efficiency.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Skilled Laborer
Bozzuto
08.2022 - 10.2023
- Gathered and disposed of worksite debris to remove safety hazards.
- Operated power equipment to move materials and promote job efficiency.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Interacted daily with various project managers, subcontractors, and municipal inspectors to complete construction projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Used variety of hand and power tools to complete tasks.
- Mixed and poured concrete for variety of projects.
- Cleaned and maintained tools, equipment and worksites.
- Installed drywall, siding and other structural components.
- Interpreted blueprints, specifications and schematics to complete accurate work.
- Inspected equipment and tools used for safe operation.
- Developed and maintained positive relationships with clients and other stakeholders.
- Processed and filed construction punch lists, contractor progress reports and architectural monthly reports.
- Oversaw work of subcontractors, conveyed updates and managed construction administration and value engineering processes.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Managed time efficiently in order to complete all tasks within deadlines.
- Led crews, planned work and distributed daily assignments.
Delivery Driver
Papa Johns
07.2022 - 08.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
- Assisted warehouse staff with tasks during downtime.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Season's Pizza
08.2021 - 06.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
- Assisted warehouse staff with tasks during downtime.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Service Technician
Plug Power
11.2020 - 03.2021
- Evaluated systems according to predetermined checklist and noted issues.
- Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
- Inspected equipment to diagnose operational issues.
- Serviced equipment for expedient repair and minimal downtime.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
Service Technician
MTD Services
06.2017 - 06.2020
- Evaluated systems according to predetermined checklist and noted issues.
- Developed detailed maintenance schedules for equipment to maximize equipment lifetimes.
- Inspected equipment to diagnose operational issues.
- Serviced equipment for expedient repair and minimal downtime.
- Trained customer employees and managers on machine use and maintenance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Demonstrated increased knowledge of company products and equipment.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Assisted team members with equipment troubleshooting and diagnostics.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Manager
Advanced Auto Parts
07.2015 - 04.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Electrical Apprentice
Bomark Electric
03.2013 - 08.2013
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Repaired systems, replaced malfunctioning parts and supported electrical installations.
- Optimized work readiness with organized tools and spaces.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Studied building schematics to determine location of wiring and equipment.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
Electrical Apprentice
Stamper Electric
04.2008 - 03.2010
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
- Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
- Handled installation of electrical components by splicing, joining and connecting wire.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Studied building schematics to determine location of wiring and equipment.
- Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Optimized work readiness with organized tools and spaces.
- Repaired and checked supporting equipment for electrical systems such as brackets and hangers.
- Repaired systems, replaced malfunctioning parts and supported electrical installations.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Terminated wiring and connected circuits with correct techniques.
Education
High School Diploma -
Bel Air High School
Bel Air, MD 09.2003 - 05.2007
Skills
Safety-conscious
Equipment operation
Voltmeter use
Component repair
Equipment knowledge
Installation knowledge
Hand tool knowledge
Certification
Osha 30-hour construction safety and health
Timeline
Assistant Engineer
Bozzuto
10.2023 - 02.2026
Procore: Superintendent
10-2023
Osha 30-hour construction safety and health
08-2023
MD Erosion and sediment control
08-2023
Skilled Laborer
Bozzuto
08.2022 - 10.2023
Delivery Driver
Papa Johns
07.2022 - 08.2022
Delivery Driver
Season's Pizza
08.2021 - 06.2022
Service Technician
Plug Power
11.2020 - 03.2021
Service Technician
MTD Services
06.2017 - 06.2020
Forklift operator
06-2017
Manager
Advanced Auto Parts
07.2015 - 04.2017
Electrical Apprentice
Bomark Electric
03.2013 - 08.2013
Electrical Apprentice
Stamper Electric
04.2008 - 03.2010
High School Diploma -
Bel Air High School
09.2003 - 05.2007