Stephenia Lewis-Stone
Baltimore,MD
Summary
Family advocacy program administrator skilled in case management and client assessment. Successfully coordinated treatment plans that improved client outcomes, while implementing timely interventions that enhanced service access. Diligently maintained documentation and generated statistical reports to support program accountability and effectiveness.
Overview
28
28
years of professional experience
Work History
Family Advocacy Program Administrator
Department of the Army
Fort George G. Meade, MD
01.2008 - 08.2019
- Executed tasks related to social services under the Family Advocacy Program at U.S. Army Garrison. as social service assistant under U.S. Army Garrison Family Advocacy Program.
- Served as an advocate and facilitator for clients experiencing domestic violence situations. as advocate and facilitator for clients facing domestic violence issues.
- Facilitated intake and case management for child and spouse abuse cases, ensuring timely intervention.
- Coordinated treatment plans with providers, ensuring continuity of care across agencies.
- Provided resources and referrals for temporary shelters and counseling services.
- Researched case information to assess urgency and recommend behavioral health interventions.
- Maintained accurate documentation of client interactions and case progress in compliance with HIPAA guidelines.
- Developed monthly statistical reports detailing domestic violence incidents for program management.
Intensive Case Manager
State of Maryland/ Social Services
Baltimore, United States
01.2005 - 12.2008
- Worked as Intensive Case Manager to applicants in need of public assistance within Family Investment Centers of Baltimore City Department of Social Services (DSS).
- Assisted clients to identify and remove barriers to self-sufficiency.
- Assisted severely disabled clients to apply for Supplemental Insurance and Social Security disability insurance benefits.
- Made referrals to various community resources.
- Researched case information to assist in the evaluation and protection of clients.
- Identified high risk clients and made referrals to Baltimore Substance abuse System (BSAS) or Baltimore Behavioral Health.
- Ability to appropriately apply state regulations to individual cases.
- Knowledge of state eligibility requirements and pertinent laws, regulations and procedures.
- Provided support to clients by securing medical and behavioral health treatment, safe shelter, court hearings, educational, transportation, financial services, along with follow-up assistance.
- Led a team in the Fresh Start Program to assist TANF recipients in achieving self-sufficiency through employment opportunities.
- Managed a variety of duties to ensure resources, such as housing, mental and physical health, criminal background, alcohol and substance abuse, anger management and effective parenting to the long term welfare recipient.
- Provided awareness, prevention, and intervention to substance abusing clients.
- Coordinated service referrals aligned with client assessments.
- Maintained regular contact with clients and referral agencies to ensure client needs were met effectively.
- Met with the Centers' Substance Abuse Counselors to coordinate client care, and to ensure effective continuity of care and appropriate hands-offs between medical and other Baltimore social service agencies with regular follow-up to assure that the commitments for assistance have been met.
- Routinely tracked and monitored clients receiving alcohol and substance abuse treatment and coordinated treatment through Baltimore Substance Abuse System (BSAS).
- Participated in quality improvement programs for monitoring and evaluating patient outcomes.
- Assisted in the development of criteria for standards of care and outcomes.
- Designed and executed a scientifically approved assessment process for a client load exceeding 80 individuals. a scientifically approved assessment of more than an 80 client case load.
- Create and monitor client’s independence plan and career goals.
- DRAFTED AND FINALIZED detailed summaries of welfare client barriers and successes and forwarded reports to the appropriate agencies.
- Performed duties as liaison between client, employment vendors and other community resources, to enhance client employability.
- Facilitated job readiness workshops.
- Reduced TCA case load in Baltimore City DSS by 21 percent within one year.
- REVIEWED case records at Family Investment Centers throughout Baltimore City DSS to ensure that Federal and State Work activity requirements were met for accuracy of policy application and compliance with requirements.
- Prepared analysis and briefing materials for center management and supervisors to discuss quality improvements.
- Made recommendations for corrective actions needed to meet Federal and State TCA Program requirements.
Reservations Sales Agent
Northwest Airlines
Hanover, United States
02.1992 - 06.2008
- Provided excellent customer service in a call center environment providing services that fit each customer’s requirements.
- Generated over one million dollars in revenue sales annually through effective reservations and customer interactions. Handled telephone inquiries regarding flight schedules, seat availability, and fares with accuracy and speed, improving service reliability. Engaged with callers to identify issues and promptly provide suitable solutions, enhancing customer satisfaction. Sound knowledge of airline reservation procedures.
- In-depth knowledge of airline laws, policies, government regulations and rules governing commercial flight travel. Experience operating World Span, Shares, Pars and Apollo computerized reservation software applications used to store and retrieve air travel transactions. Maintained performance standards during challenging and demanding circumstances.
- Keen ability to remain tactful and courteous in stressful situations.
Substitute Teacher
Baltimore County Public Schools
Dundalk, United States
09.2003 - 05.2005
- Effectively taught students of varied academic/age levels (grades K-5 and Special Education) and diverse cultural backgrounds.
- Coordinated daily activities and implemented lesson plans in collaboration with primary teacher during absences, facilitating smooth classroom operations.
- Implemented established lesson plans to ensure educational continuity.
- Provided temporary teaching support by fulfilling short-term substitute assignments across various subject areas, ensuring continuity of instruction.
- Perform essential classroom duties in 3 different elementary school often with little notice or guidance, while maintaining district educational and behavioral guidelines.
- Built rapport and established trust with students, faculty, and administrators, fostering a positive and conducive learning environment.
Substance Abuse Ministry Counselors Assistant
Shiloh Baptist Church
Baltimore, United States
06.1992 - 06.1997
- Worked as assistant to Substance Abuse Counselors for Shiloh Baptist Church Substance Abuse Ministry, Edgemere, Maryland.
- Assisted with the initial start up of the Substance Abuse program ministry.
- Attended various training sessions at neighboring churches to increase knowledge and skills of running a Substance Abuse Ministry.
- Provided information to clients, family members and church members regarding addiction issues and services available within the local community.
- Provided clients with guidance and emotional support during administrative, medical, investigative, and legal procedures.
- Assisted counselors in guiding clients to overcome dependencies, adjust to life changes, and implement strategies for recovery.
- Intervened in crisis and emergency situations.
- Created and implemented public service plans that increased community awareness and understanding of substance abuse issues in Edgemere.
- Attended staff meetings to discuss client treatment.
- Maintained a resource library for counselors and church members.
- Assisted church counselors in developing treatment goals.
- Notified church counselors of client problems or issues.
- Helped in maintaining relationship between church counselors and clients.
- Assisted church counselors facilitating family support groups.
- Maintained ongoing follow-up with clients.
- Met with new clients and determine the urgency with counselor intervention.
- Participated in quality improvement programs for monitoring and evaluating patient outcomes.
- Assisted in the development of criteria for standards of care and outcomes.
- Completed requisition forms for purchasing resource materials and equipment.
- Assisted counselors in recognizing high-risk clients to ensure timely support and appropriate treatment strategies.
- Acted as advocate on behalf of client to improve quality of life or access to resources.
- Helped in maintaining connectivity between clients and church counselors by ensuring treatment and follow up plans were carried out.
- Helped in maintaining connectivity between clients and church counselors by ensuring treatment and follow up plans were carried out.
Education
Some College Coursework Completed - Human Services, Chemical Dependency Counseling
Dundalk Community College
Dundalk, MD, United States05-2011
Bachelor's Degree - Speech Communications
Morgan State University
Baltimore, MD, United States05-1982
Skills
- Case management
- Client assessment
- Resource referral
- Social service advocacy
- Problem solving
- Effective communication
- Decision-making
- Online research
- File and record keeping
- Program administration
- Case documentation
- Resource coordination
- Conflict resolution
- Meeting facilitation
- Needs assessment
- Policy and procedure improvements
Typing Speed
45 wpm
Availability
Permanent, Full-Time, United States, MD, Baltimore Metro Area, United States, MD, Anne Arundel County, United States, MD, Aberdeen, United States, MD, Aberdeen Proving Ground, United States, MD, Abingdon, United States, MD, Arbutus, United States, MD, Baltimore, United States, MD, Baltimore County, United States, MD, Baltimore Highlands, United States, MD, Baltimore Metro Area, United States, MD, Bel Air, United States, MD, Bowie, United States, MD, Catonsville, United States, MD, Chase, United States, MD, Cockeysville, United States, MD, Dundalk, United States, MD, Edgemere, United States, MD, Towson, United States, MD, Woodlawn
Phone
443-902-8386
Job Related Training
- Family Advocacy Incident Determination Committee, (IDC), 02/2018
- Family Advocacy Clinical Case Staff Meeting, (CCSM), 02/2018
- Family Advocacy System of Records, (FASOR), 03/2008
- Microsoft Word -I, 08/2009
- Microsoft Word II, 08/2009
- Microsoft Excel -I, 10/2009
- Microsoft Excel -II, 10/2009
- Novell Group Wise, 08/2009
- Microsoft Outlook, 03/2008
- Quality Assurance, 11/2007
- Temporary Cash Assistance, 03/2005
- Food Stamp, 02/2005
- Medical Assistance, 06/2005
- Northwest Airlines Customer Service, 02/1992
- World Span- Northwest Airlines, 05/2002
- Resnet- Northwest Airlines, 01/1992
- Shares-America West Airlines, 10/1990
Timeline
Family Advocacy Program Administrator
Department of the Army
01.2008 - 08.2019
Intensive Case Manager
State of Maryland/ Social Services
01.2005 - 12.2008
Substitute Teacher
Baltimore County Public Schools
09.2003 - 05.2005
Substance Abuse Ministry Counselors Assistant
Shiloh Baptist Church
06.1992 - 06.1997
Reservations Sales Agent
Northwest Airlines
02.1992 - 06.2008
Some College Coursework Completed - Human Services, Chemical Dependency Counseling
Dundalk Community College
Bachelor's Degree - Speech Communications
Morgan State University