Stephenie Wilburn
Denver,CO
Summary
Experienced customer service professional with 26 years of experience and a strong background in home health care. Possessing the necessary skills and qualities to excel in diverse professional environments. Ability to connect with customers and build strong relationships through a personable nature and empathetic approach. Proven track record of providing care to 14 clients over a span of 20 years, ranging from companionship to full-scale physical caretaking.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Caregiver
Dellcenia Day
08.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Office Manager
ACUT LLC
09.2023 - 01.2024
- I handle the data entry, inventory and merchandising for a small tobacco distribution warehouse.(Temporary position)
Assistant Manager
Reliant Property Management
08.2022 - 03.2023
- Managed a self storage facility where I was responsible for leasing, keeping the property up to par, helping customers maintain their accounts and running monthly auctions
- I'm also UHaul certified.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Operations Manager
Insomnia Cookies
05.2018 - 09.2021
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the bakery and equipment
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Home Health Aide
Hands To You
02.2016 - 11.2018
- Worked with 11 different clients
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Some college - Behavioral Sciences and Psychology
Community College of Denver
Denver, COCertification
- CPR Certification
- Food Handler Certification
- Certified Home Health Aide
References
Alyson Goldschmidt
720-882-2425
SarahBeth Tell
Previous owner of Hands To You
702-502-1322
Valerie Williams
720-940-9940
Sam Hendrix
720-582-7670
Timeline
Office Manager
ACUT LLC
09.2023 - 01.2024
Caregiver
Dellcenia Day
08.2023 - Current
Assistant Manager
Reliant Property Management
08.2022 - 03.2023
Operations Manager
Insomnia Cookies
05.2018 - 09.2021
Home Health Aide
Hands To You
02.2016 - 11.2018
Some college - Behavioral Sciences and Psychology
Community College of Denver