Stephenie A Buron
Lehigh Acres,USA
Summary
Compassionate and dedicated New Graduate Registered Nurse with strong clinical training and hands-on experience providing patient-centered care in diverse healthcare settings. Skilled in patient assessment, medication administration, vital sign monitoring, care planning, and patient education. Experienced in collaborating with interdisciplinary healthcare teams to deliver safe, evidence-based care and improve patient outcomes. Committed to maintaining high standards of patient safety, effective communication, and continuous professional development while providing compassionate support to patients and families.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Nurse
NCH Hospital
Naples, FL
05.2026 - Current
- Administered medications and monitored patient vital signs, ensuring timely interventions and optimal patient outcomes.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized patient care plans.
- Educated patients and families on disease management, medication adherence, and preventive health strategies to support recovery and wellness.
- Applied evidence-based nursing practices to enhance patient safety, improve quality of care, and increase patient satisfaction.
- Assessed patient conditions, documented clinical findings accurately, and communicated changes promptly to healthcare providers.
- Maintained compliance with hospital policies, infection control standards, and nursing best practices.
Customer Service Representative
Lee Health
Fort Myers, FL
09.2022 - 05.2026
- Check in and check out patients in a high-volume healthcare setting
- Verify insurance and manage workers' compensation cases
- Schedule appointments and provide referral instructions
- Answer and route incoming calls while maintaining patient confidentiality
- Serve as a key point of contact to ensure positive patient experiences
Customer Service Representative
Verra Mobility
Lake Mary, FL
02.2020 - 09.2022
- Provided multi-product customer service for commercial tolling and vehicle violations
- Reviewed toll charges and moving violations associated with rental vehicles
- Assisted customers with self-service tools, payments, and receipt requests
- Maintained accuracy while handling sensitive financial information
Escalation Specialist
Seacoast Bank
Lake Mary, FL
11.2017 - 02.2020
- Managed escalated customer calls requiring advanced problem-solving
- Retained customers through account resolution and service recovery
- Opened and closed checking and savings accounts
- Filed disputes for unauthorized transactions and replaced debit cards
Technical Support Representative
Convergys
Lake Mary, FL
01.2014 - 11.2017
- Troubleshot cellular devices and resolved technical issues
- Reviewed customer billing and optimized service plans
- Educated customers on device usage and basic functionality
- Scheduled in-store appointments when issues required hands-on support
Education
ASN - Nursing
Rasmussen University
Fort Myers, FL03-2026
High School Diploma -
East Lee County High School
Lehigh Acres, FL01-2013
Bachelor of Science - Nursing
Capella University
Minneota, MN12-2026
Skills
- Documentation and charting
- Patient assessment
- Patient and family advocacy
- Patient monitoring
- Patient care
- IV setup
- Patient management
- Medication and IV administration
- Medication administration
- Direct patient care
- Patient assessments
Certification
- BLS - Basic Life Support
Timeline
Registered Nurse
NCH Hospital
05.2026 - Current
Customer Service Representative
Lee Health
09.2022 - 05.2026
Customer Service Representative
Verra Mobility
02.2020 - 09.2022
Escalation Specialist
Seacoast Bank
11.2017 - 02.2020
Technical Support Representative
Convergys
01.2014 - 11.2017
High School Diploma -
East Lee County High School
ASN - Nursing
Rasmussen University
Bachelor of Science - Nursing
Capella University