Summary
Overview
Work History
Education
Skills
Education And Professional Development
Timeline
Generic

Stephen J Clark

Indianapolis,IN

Summary

Experienced senior IT manager with a strong background in network and systems administration. Skilled in system administration, information management, and the evaluation and implementation of new hardware and applications. Well-versed in budget administration, project design, and staff supervision. Committed to providing exceptional customer service and maintaining positive client relations. Known for ability to understand and address big picture issues, solving problems at a high level. Passionate about achieving goals in any context. Gifted both relationally and technically, with natural leadership skills. Fluent in both French and English, allowing for effective communication with a diverse range of clients. Recognized as a customer service and client relations specialist. Demonstrated track record of stabilizing complex IT environments by identifying and resolving root problems rather than just addressing symptoms.

Overview

29
29
years of professional experience

Work History

Senior Manager, Local Government Technology

Sondhi Solutions
09.2020 - Current
  • Company Overview: Rebranded as Exos, July 2024
  • Client Success Manager for Exos’ 13 municipal managed services clients
  • Operations Manager for 18 direct and indirect reports
  • Hiring manager for embedded employees at these sites
  • Conducted monthly and quarterly service reviews with clients
  • Specified and designed infrastructure refresh for municipal clients
  • Sales Engineer as needed for potential municipal clients

Senior Technical Consultant / IT Director for City of Lawrence, IN

Sondhi Solutions
10.2017 - 09.2020

Company Overview: Rebranded as Exos IT, July 2024

  • IT Director/Team lead for Exos’ client at the City of Lawrence, IN
  • Department head, responsible for all aspects of IT including budget planning, purchasing, security, vision, policy implementation and enforcement and user training
  • Provide technical support for police, fire, water utility, DPW/Streets, mayor and controller’s office
  • Significantly reduced technical debt, replacing aged infrastructure and modernizing Lawrence's aged IT environment
  • Staff Supervision for fully embedded team of four Sondhi employees
  • Rebranded as Exos IT, July 2024

Senior Director Information Technology

Grace Community Church
09.2017 - 09.2020
  • Shaped and matured IT Department from its early beginnings into a well-respected and capable team providing effective state-of-the-art IT services for this mid-sized organization
  • Provide strategic vision and policy for all issues involving IT for this church of more than 5000 attendees
  • Plan, specify, purchase, configure and support equipment and infrastructure for staff of 140
  • Primarily responsible for Church Management System including the conversion and migration of 80K records from Fellowship One to Elexio

Information Technology Consultant

Indianapolis Center for Congregations
07.2000 - 12.2014
  • Provide guidance to congregations participating in a $1 million technology grant program
  • Provide system support for Center for Congregations’ offices in downtown Indianapolis

Network Administrator/Shipping Director

Editeurs de Littérature Biblique
01.1996 - 12.1998
  • Served in an “All-Purpose” role for this French language mission organization
  • Directed shipping operations, focused on consolidating international shipments to reduce cost
  • Network administrator for mixed Macintosh/Windows NT environment
  • Creatively functioned in a 'zero-budget' environment
  • Liaison and translator between French-speaking Belgian employees and English-speaking director

Education

Bachelor of Arts -

Northwestern College
St. Paul, MN
01.1984

Skills

  • Problem Solving
  • Leadership
  • Customer Service
  • Client Relations
  • IT Environment Stabilization
  • Bilingual-French/English

Education And Professional Development

  • Bachelor of Arts, Northwestern College, St. Paul, MN, 1980-1984
  • Microsoft Certified Systems Engineer, Windows Server 2003

Timeline

Senior Manager, Local Government Technology

Sondhi Solutions
09.2020 - Current

Senior Technical Consultant / IT Director for City of Lawrence, IN

Sondhi Solutions
10.2017 - 09.2020

Senior Director Information Technology

Grace Community Church
09.2017 - 09.2020

Information Technology Consultant

Indianapolis Center for Congregations
07.2000 - 12.2014

Network Administrator/Shipping Director

Editeurs de Littérature Biblique
01.1996 - 12.1998

Bachelor of Arts -

Northwestern College