Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Generic

Stephen Kerry Heath

Houston,DE

Summary

Accomplished Client Solutions Representative with a proven track record at Teksys Inc., enhancing company reputation through exceptional customer service and support. Skilled in client relationship building and technical aptitude, I excel in business development and problem-solving, significantly increasing client satisfaction and sales revenue without exceeding a numerical percentage.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Client Solutions Representative

Teksys Inc,
04.2022 - Current
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.

Account Manager

Wesco Anixter
07.2013 - 03.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Managed accounts with yearly sales numbers in excess of 2 million USD

Inside Sales Representative

ADI Global Distribution
06.2001 - 06.2013
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed accounts with yearly sales in excess of 2 million USD

Education

Some College (No Degree) - Business

Lamar University
Beaumont, TX

Skills

  • Customer Relations
  • Client Relationship Building
  • Sales Support
  • Business Development
  • Technical aptitude
  • Contract Negotiations
  • Excellent Communication
  • Problem-Solving

Certification

  • Security License Holder with the State of Texas
  • Axis Security Professional Certification
  • Genetec Sales Certification
  • Previously CEDIA Level 1 Certified
  • Attended multiple trainings with several manufacturers including Hanwha , DSC, Digital Watchdog and 2Gig among others

Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Company CulturePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveCareer advancement

Timeline

Client Solutions Representative

Teksys Inc,
04.2022 - Current

Account Manager

Wesco Anixter
07.2013 - 03.2022

Inside Sales Representative

ADI Global Distribution
06.2001 - 06.2013

Some College (No Degree) - Business

Lamar University

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Stephen Kerry Heath