Stephen Kyler Hartley
Pegram,TN
Summary
Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to quickly master new skills and work effectively unsupervised. Experienced with cash management, transaction processing, and financial record maintenance. Utilizes strong organizational skills and attention to detail to ensure compliance and accuracy. Track record of effective customer service and problem-solving in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Publix Bagger/cashier/staff Member
Publix Supermarkets Store
06.2019 - 09.2024
- Answered customer inquiries and provided product guidance.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Soccer Coach
Harpeth High School
07.2023 - 05.2024
- Organized and led drills to improve player technique and tactical awareness.
- Created individual training programs tailored to each player's strengths and weaknesses.
- Provided feedback to athletes on their performance in practice sessions and competitive matches.
- Enforced rules of conduct amongst team members in order to maintain a professional environment.
- Facilitated communication between players and staff members when issues arise.
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
Education
Associate of Science - Accounting
Nashville State Community College
Nashville, TN12-2024
High School Diploma -
Harpeth High School
Kingston Springs, TN05-2022
Skills
- Customer Service
- Complaint Handling
- Call Control
- Public Speaking
- Technical Support
- Relationship Building
- Customer Relationship Management
- Client Engagement
- Cash handling expertise
- Data Entry Efficiency
- Currency Identification
- Financial record keeping
- Cash Counting Accuracy
- Cash Drawer Management
Affiliations
- Top 25 in highschool class
- Led school as captain to first district title, region title, sectional title, and state appearance (as a player).
- Led school to 3rd district title, region title, sectional title, and state appearance (as a coach).
- Assisted with lifeskills events such as the special olympics
Accomplishments
- 2021 & 2022 district and regional MVP
- selected for 2022 all state first team and 2022 single A first team.
Certification
Sudden cardiac arrest NFHS (07/23)
Heat illness prevention NFHS (07/23)
Concussion in sports NFHS (07/23)
Grassroots coaching course U.S. Soccer (9/14/2023)
Awards
- Top 25 in highschool class
- 2021 district MVP Harpeth highschool
- 2022 district MVP Harpeth highschool
- 2022 regional MVP Harpeth highschool
- 2022 Class A first team
- 2022 First team all state
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Gym Workouts
- Music
- Knitting and Crocheting
- Outdoor Recreation
- Hiking
- Kayaking
- Running
- Playing Sports
- Volunteering with youth sports programs as a volunteer youth soccer coach
Timeline
Soccer Coach
Harpeth High School
07.2023 - 05.2024
Publix Bagger/cashier/staff Member
Publix Supermarkets Store
06.2019 - 09.2024
High School Diploma -
Harpeth High School
Associate of Science - Accounting
Nashville State Community College
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