Stephen M. Gilia
Carbondale,PA
Summary
Juvenile justice professional skilled in case management with a proven record in developing effective strategies for behavioral improvement and legal compliance. Valued for collaborative teamwork and adaptability in various environments.
Overview
20
20
years of professional experience
Work History
Juvenile Probation Officer
Wayne County Juvenile Probation
Honesdale, PA
03.2016 - 10.2025
- Supervised juveniles adjudicated delinquent by the court.
- Prepared and presented reports and memorandums for the court.
- Presented testimony before the court.
- Investigated matters such as abuse and neglect.
- Sought out and referred clients to necessary services (mental health providers, drug and alcohol treatment providers, residential treatment providers, etc.)
- Worked closely with families, schools, and service providers to ensure the success of the clients.
- Trained and proficient in firearms and defensive tactics.
Customer Service Supervisor
Burlington Coat Factory
Eynon, PA
10.2014 - 02.2016
- Supervised cashiers.
- Handled customer queries and complaints.
- Performed quality assurance and loss prevention.
Therapeutic Staff Support
Friendship House
Scranton, PA
10.2012 - 12.2014
- Assisted children with developmental disabilities in the school setting on a one-on-one basis.
- Carried out treatment plans implemented by behavioral health specialists.
- Worked in conjunction with teachers and guidance counselors to ensure clients’ success.
Child and Adolescent Case Manager
NHS Human Services
Broomall, PA
01.2010 - 07.2012
- Assessed mental health patients' needs and referred clients to resources that would satisfy those needs.
- Advocated for clients in dealings with schools, mental health providers, law-enforcement, housing authorities, community resources, potential or current employers, etc.
- Created individualized case plans for patients.
Therapeutic Staff Support
Devereux Foundation
Berwyn, PA
07.2009 - 12.2009
- Assisted children with developmental disabilities in the school setting on a one-on-one basis.
- Carried out treatment plans implemented by behavioral health specialists.
- Worked in conjunction with teachers and guidance counselors to ensure clients’ success.
Recreation Coordinator
NHS Human Services
Carbondale, PA
08.2008 - 05.2009
- Organized recreation activities and events for adults with developmental disabilities.
- Created activities based on individuals’ personal preferences.
- Actively participated in and assisted individuals with activities.
Residential Aide/Camp Counselor
The ARC of N.E.P.A.
Scranton, PA
12.2005 - 12.2008
- Assisted individuals with mental and/or physical disabilities in the home environment.
- Assisted elderly individuals with mental and/or physical disabilities during events and outings.
- Assisted children with mental and/or physical disabilities in a summer camp setting.
Therapeutic Staff Support
Family Enrichment Center
Scranton, PA
08.2007 - 06.2008
- Assisted children with developmental disabilities in the school setting on a one-on-one basis.
- Carried out treatment plans implemented by behavioral health specialists.
- Worked in conjunction with teachers and guidance counselors to ensure clients’ success.
Education
Bachelor of Arts - English/Writing, Minor (12 Credits) in Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Skilled writer capable of various assignments (court reports, investigative narratives, service plans, case notes, professional correspondence)
- Exceptional interpersonal, computer, organizational, and time management skills
- Works well with vulnerable populations including delinquent, mental health, impoverished, and substance abuse
- Ability to easily understand and use new concepts, methods, and technologies
- Ability to flourish in both independent and collaborative work environments
Timeline
Juvenile Probation Officer
Wayne County Juvenile Probation
03.2016 - 10.2025
Customer Service Supervisor
Burlington Coat Factory
10.2014 - 02.2016
Therapeutic Staff Support
Friendship House
10.2012 - 12.2014
Child and Adolescent Case Manager
NHS Human Services
01.2010 - 07.2012
Therapeutic Staff Support
Devereux Foundation
07.2009 - 12.2009
Recreation Coordinator
NHS Human Services
08.2008 - 05.2009
Therapeutic Staff Support
Family Enrichment Center
08.2007 - 06.2008
Residential Aide/Camp Counselor
The ARC of N.E.P.A.
12.2005 - 12.2008
Bachelor of Arts - English/Writing, Minor (12 Credits) in Psychology
East Stroudsburg University of Pennsylvania