Stephen Ndula Mbieke
Regions Hospital
Saint Paul,MN
Work Preference
Minimum Desired Compensation
$40/hr
Important To Me
Career advancementWork-life balanceWork from home optionFlexible work hoursPaid time offHealthcare benefitsCompany CulturePersonal development programs
4
Languages
1
Certification
2027
years of professional experience
Results-driven AWS Solutions Architect with expertise in designing, deploying, and managing scalable cloud solutions and infrastructure automation. Proven ability to manage diverse projects while fostering team collaboration and adapting to evolving business needs.
Work History
AWS solution Architect course
1 Year 3 Months- Designed scalable cloud architectures to optimize resource allocation and performance.
- Improved AWS infrastructure efficiency by designing and implementing scalable solutions.
- Managed deployment of applications using AWS services, enhancing operational efficiency and reliability.
- Implemented security best practices for AWS environments, ensuring compliance with industry standards.
- Conducted cost analysis and optimization strategies to reduce cloud expenditure while maintaining service quality.
Concierge, Guest Experience/Patient Transport
3 Years 9 Months- Provided exceptional guest service by assisting guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Coordinated reservations and managed guest arrivals to enhance overall experience.
- Maintained accurate records of guest interactions and services provided for reference.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Trained new team members on concierge protocols and best practices for guest interaction.
- Led initiatives to enhance concierge services, focusing on efficiency and guest feedback integration.
- Coordinated reservations, transportation, and event arrangements for guests to enhance their experience.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Program Counselor
3 Months- Developed individualized treatment plans to support client needs and goals.
- Facilitated group therapy sessions to promote peer interaction and personal growth.
- Mentored junior counselors, fostering professional development and best practices in care delivery.
- Monitored client progress and adjusted strategies for optimal outcomes.
- Collaborated with multidisciplinary teams to enhance service delivery and client care.
- Conducted assessments to identify client strengths, weaknesses, and support requirements.
- Educated clients and families on available resources and coping strategies.
Intern
3 Months- Assisted with administrative tasks in the secretariat department.
- Checked paperwork, prepared payslips, and ensured compliance for other interns.
- Participated in networking events and shared company initiatives.
- Identified needs, collaborated with various team leads to address them.
- Managed logistics sector, handled accounting for amortization of company fixed assets.
Intern
4 Months- Developed strategies that enhanced effectiveness of internship programs.
- Maintained team and site database, ensuring accuracy and reliability.
- Identified internship needs and collaborated with various team leads.
- Processed placement requests promptly
- Maintained team and site database to sustain an elevated level of accuracy.
- Identified internship needs and collaborated with team leads to align resources.
Volunteer Manager
6 Months- Supported immigrants by coordinating their activities and resources.
- Managed projects to meet budget and time limited constraints and oversaw project staff schedules.
- Identified and resolved process issues to enhance operational efficiency.
- Provided supervisor with comprehensive written reports on work progress.
- Improved operations and resolved problems while delivering exceptional services.
- Improved operations and resolved problems while delivering exceptional services.
- Secured items in storage to prevent loss. to protect company assets.
- Coordinated volunteer recruitment and onboarding processes to enhance team engagement.
- Developed training materials and workshops to improve volunteer skills and knowledge.
- Created contacts with community organizations to obtain commitments to support the volunteer program through contributions and volunteer hours.
Machine Operator
6 Months- Minimized downtime through regular preventative maintenance of machinery.
- Routinely maintained equipment and conducted inspections.
- Monitored and replenished stock of consumables and packaging materials to ensure uninterrupted production.
- Produced components hourly with injection molding machines.
- Collaborated with manager to enhance safety protocols and optimize machinery operation.
- Collaborated with manager to improve safety and reduce machinery operation.
- Sorted and disposed of production scrap according to company standards.
- Operated injection molding machines to consistently produce components within set hourly targets.
- Assisted with additional tasks to deliver on team goals including shoveling sweeping and deep cleaning.
Parcel Sorter
4 Months- Loaded and unloaded parcels onto sorter belt
- Operated mail sorting machines, enhancing efficiency and accuracy in parcel processing.
- Recorded mail transactions in spreadsheets to maintain accurate tracking. and recorded all mail transactions on appropriate spreadsheets.
- Supported loading bay operations for efficient mail transportation. and supported loading bay duties regarding mail transportation
- Ensured proper functioning of office machinery for uninterrupted service delivery. quality management control by checking for errors or damaged parcels.
- Processed client courier packages using dispatch systems, ensuring timely and safe delivery.
- Logged and recorded all mail transactions on appropriate spreadsheets.
- Operated the franking machine including replenishing related stock levels and confirming availability of postage.
- Maintained office machinery printer, copier and folding machines ensuring smooth delivery of service.
Life, Accident and Health Insurance Producer
- Course completion with certificate
- Analyzed risk factors to recommend appropriate coverage levels.
- Conducted thorough needs assessments to identify suitable insurance products.
- Executed marketing strategies to generate leads and enhance visibility of insurance offerings.
Education
Ph.D. - Innovation Management
Master of Arts - International Business
Graduate Certificate - International Business
Bachelor of Arts - Business Administration and Management
Skills
Cloud architecture
Cloud Deployment
Scalability solutions
Amazon EC2 instances
Problem Solving
Critical thinking / Observation
General Management
Business innovation
Team collaboration
Communication
Administrative support
Multilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members during my volunteer services.
Certification
BLS Certificate, CPR, December 2022, Minnesota Driver's License, December 2022, Safety and First Aid Certificate, March 2022, Driver’s License (US & EU), CIEH E-learning Certificate
Languages
English
Native or Bilingual
French
Native or Bilingual
Italian
Professional Working
German
Limited Working
Timeline
AWS solution Architect course
Online Courses
03.2023 - 06.2024Read More
Concierge, Guest Experience/Patient Transport
Regions Hospital
12.2022 - CurrentRead More
Program Counselor
Comprehensive Services Inc (CSI)
10.2022 - 01.2023Read More
Intern
Torrenvuola, Social Cooperative
06.2022 - 09.2022Read More
Intern
Tas Assistant Center, CAF
11.2021 - 03.2022Read More
Volunteer Manager
Caritas Italiana
06.2016 - 12.2016Read More
Machine Operator
International Automotive Company
11.2015 - 05.2016Read More
Parcel Sorter
Interlink Express, DPD
06.2015 - 10.2015Read More
University of Ulster
Graduate Certificate from International Business
Read More
Life, Accident and Health Insurance Producer
Minnesota-lifeinsurance
2026 - 2026Read More
University of Udine
Ph.D. from Innovation Management
Read More
University of Ulster Business School
Master of Arts from International Business
Read More
University of Yaoundé II SOA
Bachelor of Arts from Business Administration and Management
Read More
Personal Information
Driving License: Minnesota Driver's License, December 2022; EU Driver’s License, May 2019