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Detail-oriented and results-driven Quality Assurance professional with over 6 years of experience in regulatory compliance, internal audits, and quality systems within plasma services. Proven ability to lead audit readiness, manage corrective actions, and collaborate across departments to ensure compliance with FDA, CLIA, and GMP standards. Seeking to leverage expertise in audit coordination and regulatory documentation to contribute to Cooper Health’s mission of excellence in healthcare compliance.

NREMT certified Medical Professional well-versed in obtaining pertinent medical history, managing acute physical and emotional distress, and providing education. Detail-oriented and committed to maintaining highest quality control and patient care standards.

Proven leader with a track record of enhancing operational efficiency relocating to Columbia, SC. A great asset to this location by implementing strategic planning and operations management. Skilled in training and mentoring, I excel in employee motivation and staff development, significantly improving team performance. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Provide leadership and vision which drives teams to meet goals.

Assistant Manager with several years in management in the plasma industry. Goal oriented while maintaining strict quality standards. Excellent verbal and written communication skills with vast experience solving issues that may arise with customers or employees.

Dependable and responsible caregiver with strong problem-solving abilities. Skilled in time management and organization, ensuring safe and engaging environments for children and pets.

 Varsity-level high school baseball coach with five years of experience across 3A and 4A public school programs. Former Varsity Head Coach and Current JV Head Coach, Varsity Assistant/Catching Coach with a track record of program improvement, including supporting three full academic scholarship recipients. Emphasis on culture, accountability, teamwork, taking pride in facilities, player development, and program standards. 

 Energetic Guest Teacher with 4+ years of effective curriculum delivery. Engaging and compassionate classroom management. Dedicated to fostering academic, social and emotional development. 

Professional in hospitality industry equipped to deliver exceptional guest experiences, including handling inbound and outbound calls as efficiently as possible. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for reliability, communication skills, and positive attitude.

Operations and Program Management Professional with over 10 years of experience in contact center operations, quality assurance, and team leadership at Amazon. Expertise in scaling high-performance teams, process optimization, and enhancing customer experience through strategic planning and innovation. Adept at implementing quality frameworks, automation tools, and operational efficiencies to drive business success.

Operations Manager | Quality Assurance | Content Moderation | Vendor Operations | Trust and Safety | Localization Results-driven leader with 9 years of experience enhancing operational efficiency, reducing quality errors, and managing global teams. Expert in QA strategy, vendor relations, and trust & safety compliance. Highly organized, adaptable, and committed to continuous improvement and cross-functional collaboration.

Stephen R. Gatlin, CMQ/OE, CQA

Overview

Work History

Quality Operations Manager

Corporate Auditor

Quality Manager

Education

Master of Science - Chemistry

Bachelor of Science - Chemistry

Certification

Timeline

Quality Operations Manager

Corporate Auditor

Quality Manager

Master of Science - Chemistry

Bachelor of Science - Chemistry

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