STEPHEN T. WILLIAMS

Proven track record of establishing process improvements, using data to identify trends for the sales organization, and closing training gaps by creating useful resources to continually be updated on a regular cadence. Excited to bring my experience to a growing team and expand with a forward thinking organization.

• Created 18 training manuals to cover the various requests that The Case Queue team is responsible for processing.
• Worked daily with the Global Sales Operation Procedures to adjudicate cases for the sales field through tackling a variety of case types.
• Performed end of month audits for the XDR teams by extracting large amounts of data and ensuring accuracy for the compensation team.
• Liaise with the Account Services Team to work toward the common goal of bettering cross functional relationships with the Policy and Governance Team.
• Participated in Quarter Close meetings with an understanding of the importance that tasks are completed in time for the books to close on schedule.
• Developed a keen eye for noticing trends in case requests that may indicate a larger opportunity to close enablement gaps for the sales field.
• Hired on as a pioneer of the Sales Development Representative Team in the Nashville, TN office for HireRight LLC. After completing training (in-person in California and virtual), established a concrete training schedule and onboarding program that has maintained and proven effective.
• Spearheaded the creation of an updated training manual as a Sales Executive to cover HireRight's broad range of employment background screening services for new hires.