STEPHENY DELPORTE
Carol Stream,IL
Summary
Licensed property manager with experience in overseeing and implementing the operations of residential properties, involving all facets of financial, maintenance and tenant relations.
Overview
13
13
years of professional experience
Work History
On-Site Property Manager
Oak Brook Towers Associations
Oak Brook, IL
09.2024 - 12.2024
- Management of a 345-unit condominium building (two towers), twenty-two townhomes and the master association.
- Supervise a staff of 5, which includes janitorial and maintenance.
- Extensive written and verbal communication with residents, and Board members.
- Assist residents with requests and/or complaints.
- Process and code invoices for payment.
- Monthly walk-through of the towers and property with the maintenance staff to ensure cleanliness and proper maintenance of the building.
- Prepare monthly management reports and attend monthly board meetings for all associations.
- Overseen a $9 million dollar facade, parapet walls, parking deck and underground parking garage construction project for the condo association. Attending bi-weekly in-person construction meetings and updating residents accordingly.
- Solicit and review bids for contractor services for building projects and repairs.
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Supported room reservations, agenda preparation and calendar maintenance for Board meetings.
- Scheduled office meetings and client appointments.
- Interacted with vendors, contractors and professional services personnel to direct activities and communicate instructions.
- Generated reports and typed letters in Word and PDF files.
- Preparing meeting documents and mailings.
- Scanning and filing documents.
- Updating Board member information.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Coordinated emergency response plans for the property, ensuring safety measures were in place for potential situations.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy periods.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant On-Site Property Manager
RealManage
Oak Brook, Illinois
01.2021 - 09.2024
- Extensive written and verbal communication with residents, and Board members.
- Assist residents with requests and/or complaints.
- Process and code invoices for payment.
- Monthly walk-through of the towers and property with the maintenance staff to ensure cleanliness and proper maintenance of the building.
- Prepare monthly management reports and attend monthly board meetings for all associations.
- Overseen a $9 million dollar facade, parapet walls, parking deck and underground parking garage construction project for the condo association. Attending bi-weekly in-person construction meetings and updating residents accordingly.
- Solicit and review bids for contractor services for building projects and repairs.
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Supported room reservations, agenda preparation and calendar maintenance for Board meetings.
- Scheduled office meetings and client appointments.
- Interacted with vendors, contractors and professional services personnel to direct activities and communicate instructions.
- Generated reports and typed letters in Word and PDF files.
- Preparing meeting documents and mailings.
- Scanning and filing documents.
- Updating Board member information.
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Organized community events to create a sense of belonging among residents and improve overall tenant satisfaction.
- Coordinated with vendors to ensure timely completion of repairs and property improvements.
- Coordinated emergency response plans for the property, ensuring safety measures were in place for potential situations.
- Facilitated successful move-ins and move-outs, minimizing unit vacancy.
Administrative Assistant
American Community Management/Real Manage
Downers Grove, IL
09.2017 - 01.2021
- Assisted multiple Property Managers with day to day task.
- Overseen 50 properties.
- Scheduling board meetings and annual meetings.
- Emailed owners in regards to complaints and maintenance task.
- Issued work orders.
- Spoke to vendors and obtained proposals.
- Engaged with Board members.
Assistant
Target
Glendale Heights, IL
09.2014 - 08.2017
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed orders each day in warehouse setting.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Unloaded trucks.
- Stocked shelves.
Closer
Wells Fargo
Lombard, IL
08.2011 - 08.2014
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
Education
Associate of Science -
DeVry University
Downers Grove, IL09.2021
Associate of Arts -
College of DuPage
Glen Ellyn, IL08.2019
High School Diploma -
Wheaton North High School
Wheaton, IL06.2007
Skills
- Building inspections
- Tenant relations
- Property maintenance
LICENSE
IREM-Community Association Manager
Education
Wheaton, IL,Glen Ellyn, IL,Downers Grove, IL
Timeline
On-Site Property Manager
Oak Brook Towers Associations
09.2024 - 12.2024
Assistant On-Site Property Manager
RealManage
01.2021 - 09.2024
Administrative Assistant
American Community Management/Real Manage
09.2017 - 01.2021
Assistant
Target
09.2014 - 08.2017
Closer
Wells Fargo
08.2011 - 08.2014
Associate of Science -
DeVry University
Associate of Arts -
College of DuPage
High School Diploma -
Wheaton North High School