Stepheny Visser
Everson
Summary
Dynamic operations leader with a proven track record at Northwest Cheer, enhancing productivity through strategic process improvements. Skilled in inventory management and effective communication, I excel in fostering customer satisfaction and implementing efficient scheduling systems. Committed to driving operational excellence and delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Director of Operations
Northwest Cheer
Bellingham
06.2010 - 06.2024
- Managed day-to-day operations of staff and business.
- Identified areas where process improvements could be made resulting in increased productivity.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
Cosmetologist
Karibou Salon
Bellingham
08.2010 - 02.2014
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Managed appointments through scheduling software program.
- Engaged with customers by providing friendly conversation during services.
- Created customized hair styles according to client's preferences and facial features.
- Advised clients on how to maintain their new hairstyles at home.
- Ensured proper sanitation practices were followed at all times.
- Assisted customers in selecting appropriate retail products for their needs.
- Performed haircuts, coloring, highlighting and styling techniques.
Education
Licensed Cosmetologist - Cosmetology
Gene Juarez Academy
Seattle, WA05-2010
High School Diploma -
Mount Baker High School
Deming, WA06-2005
Skills
- Process improvement
- Inventory management
- Customer satisfaction
- Operations management
- Scheduling systems
- Quality assurance
- Effective communication
- Decision making
Volunteering
- I volunteered for three years on a non-profit Board of Directors for North County Lacrosse in Lynden, Wa. Positions included President and Program Coordinator where I worked to manage and carry out a successful program of 70+ athletes. My roles included managing all registration, fundraising coordination, social media and marketing, uniform and inventory management, as well as community outreach efforts.
References
References available upon request.
Timeline
Cosmetologist
Karibou Salon
08.2010 - 02.2014
Director of Operations
Northwest Cheer
06.2010 - 06.2024
Licensed Cosmetologist - Cosmetology
Gene Juarez Academy
High School Diploma -
Mount Baker High School
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