STEPHINE CROCKETT
Dallas,TX
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
ACCOUNTS RECEIVABLE ASSOCIATE
Southern Glaciers Wine & Spirits
08.2022 - Current
- Manage accounts receivable functions including invoicing, payment processing, and collections
- Generate and send accurate invoices to customers in a timely manner, ensuring adherence to company policies and customer agreements
- Monitor accounts receivable aging reports to identify delinquent accounts and follow up with customers to secure payment
- Collaborate with sales and customer service teams to resolve any billing discrepancies or customer inquiries promptly
- Reconcile accounts receivable ledger to ensure accuracy and completeness of financial records
- Prepare and distribute monthly statements to customers, providing clear and detailed information on outstanding balances
- Organized documentation of all customer transactions and communications related to accounts receivable.
ADMINISTRATIVE ASSISTANT
United Real Estate Dallas
08.2014 - 08.2022
- Executed record filing system to improve document organization and management
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Works closely with realtors to manage day to day activity needs
- Assist with document prep, scheduling showings, managing appointments, scanning, faxing, generating, emailing contracts and other real estate docs
- Supports team members with ordering supplies, creating auto email campaigns, CMA's and ordering yard signs
- Handled and paid all incoming invoices and helped with CDA requests
- Creating a welcome environment for current and prospective agents
- Onboarding process of licensed agents -according to checklists
- Adding Bullseye, Paperless Pipeline, Website setup, adding events to calendar, sending contact information to all staff
- Sending welcome emails to all new agents explaining all pertinent information for all longing to technology
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
ACCOUNTS RECEIVABLE ASSOCIATE
Medco
06.2010 - 08.2014
- Contacted internal and external customers to obtain documentation to support invoices and claims
- Responded to daily minimum of 50 inbound inquiries regarding accounts and payments
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Reconciled accounts receivable ledger to verify payments and resolve variances
- Handle emergency situations with sense of urgency in professional manner Analyzed aging reports to identify trends, patterns causing missed collections, and analyze specific account issues/complaints to resolution Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
CUSTOMER SERVICE
Aegis Communications Group
10.2008 - 06.2010
- Providing service to elderly members in reference in to their medications coverage
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Working on past due accounts, setting arrangements and negotiating payment methods to satisfy, patients past due balances
- Responsible for maintaining different goals such as 99.5% quality average handling time after call hold transfers and guidance
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Education
High School Diploma -
F.D. Roosevelt High School
Bachelor’s Degree - Accounting
Strayer University
06.2024
Skills
- Research and Analytical Skills
- Record Reconciliation
- Inventory Management
- Strong Organizational Skills
- Report Preparation
- Multitasking and Time Management
- Loan and Account Monitoring
- Creative Problem Solving
- Proactive and Self Motivated
- Critical Thinking
- Accounts Receivable
- Relationship Building
Timeline
ACCOUNTS RECEIVABLE ASSOCIATE
Southern Glaciers Wine & Spirits
08.2022 - Current
ADMINISTRATIVE ASSISTANT
United Real Estate Dallas
08.2014 - 08.2022
ACCOUNTS RECEIVABLE ASSOCIATE
Medco
06.2010 - 08.2014
CUSTOMER SERVICE
Aegis Communications Group
10.2008 - 06.2010
High School Diploma -
F.D. Roosevelt High School
Bachelor’s Degree - Accounting
Strayer University
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