Stephiny Alig
Okarche,OK
Summary
To seek and maintain fulltime position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated financial professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Customer Service
Woody’s Liquor Store
03.2021 - Current
- Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Described product and service details to customers to provide information on benefits and advantages.
Assistant Vice President Consumer Loan Officer II
BancFirst
01.2014 - 06.2024
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Explained very technical financial information to applicants in easy to understand language
- Handle customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Demonstrated respect, friendliness and willingness to help wherever needed
- Attended community events, promoting company brand and building rapport with prospects and partners
- Attended internal loan committee meetings to review weekly loan activities, current rate guide and identify potential with problem loans
Loan Administration and Processor
Bank Of Union
11.1999 - 01.2014
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action
- Explained very technical financial information to applicants in easy to understand language
- Compiled closing documents for a variety of loans
- Extensive knowledge in completing loan documentation for consumer real estate
- Demonstrated respect, friendliness and willingness to help wherever needed
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
Education
High School Diploma -
Okarche Public Schools
Okarche, OK05-2024
No Degree - Medical Technology
Canadian Valley Technology Center
El Reno, OK 05-2002
Skills
- Financial Statement Review
- Industry Expertise
- Complex Problem-Solving
- Policy Compliance
- Problem Anticipation and Resolution
- Customer Service
- Client Relationships
- Portfolio Management
- Customer Education
- Documentation
Timeline
Customer Service
Woody’s Liquor Store
03.2021 - Current
Assistant Vice President Consumer Loan Officer II
BancFirst
01.2014 - 06.2024
Loan Administration and Processor
Bank Of Union
11.1999 - 01.2014
High School Diploma -
Okarche Public Schools
No Degree - Medical Technology
Canadian Valley Technology Center
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