STEPHON DAVIS
Fort Worth,TX
Summary
Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Organized, highly proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence. Experienced in security and risk management protocols of various natures and in multiple industries
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Operations Manager
Boomerjacks
10.2021 - Current
- Assessed customer service staff performance and provided feedback
- Developed and implemented effective strategies to maintain KPIs and quality standards
- Conducted regular training sessions for staff on service operations procedures and best practices
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Prepared staff work schedules and assigned specific duties
- Managed a service staff of 62+ servers responsible for providing high quality service and guest satisfaction
- Created and disseminated employee schedules to keep shifts properly staffed
- Implemented corrective plans to improve customer service experience
Restaurant Manager
Social House
12.2017 - 10.2021
- Collaborated with other departments to ensure that services were delivered according to established standards
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
- Experienced with social media and communications platforms
- Ensured compliance with company policies and procedures as well as industry standards
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal
- Supervised daily restaurant and bar operations and addressed any workplace inconsistencies or issues
- Cultivated rapport with clients to build loyalty
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
- Exhibited excellent organizational skills, with the capability to prioritize workloads efficiently
- Adept at managing multiple tasks simultaneously while meeting deadlines
- Organized company merchandise and displays to increase brand awareness and product sales
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
Relief Assistant Manager
QuikTrip
05.2014 - 10.2017
Education
BACHELORS OF SCIENCE - PSYCHOLOGY AND FINANACE
UNIVERSITY OF NORTH TEXAS
Denton05.2018
Certification
- Level 3 Security Certification
- Armed Commissioned PPO
- Manager Certification
- Microsoft Certification
- OSHA
- H2S Certification
Extracurricular Activities
Psychology Club
Technology Systems Club
Contact
Fort Worth, TX 76180
Skills
- Attentive
Timeline
Service Operations Manager
Boomerjacks
10.2021 - Current
Restaurant Manager
Social House
12.2017 - 10.2021
Relief Assistant Manager
QuikTrip
05.2014 - 10.2017
- Level 3 Security Certification
- Armed Commissioned PPO
- Manager Certification
- Microsoft Certification
- OSHA
- H2S Certification
BACHELORS OF SCIENCE - PSYCHOLOGY AND FINANACE
UNIVERSITY OF NORTH TEXAS
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